Facility Manager

The Facility Manager is responsible for providing high-level administrative operational and client-facing support within a dynamic facilities management environment. This role combines responsibilities from facilities coordination CMMS administration customer service project support and vendor management.

The position ensures smooth daily operations by managing work order flow supporting maintenance teams maintaining accurate CMMS data coordinating projects and vendors and acting as a liaison between clients technicians and internal ABM leadership. This role directly supports the Account Lead and contributes to operational excellence service delivery and customer satisfaction.

ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM 2025 Employee Benefits Staff and Management Team Members

JOB OBJECTIVE

To provide comprehensive administrative and operational support enabling efficient service delivery accurate maintenance tracking excellent customer relations and effective coordination of facility operations vendors and projects. The role exists to strengthen communication streamline workflows and support strategic client initiatives.

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QUALIFICATIONS

Strong administrative organizational and communication skills

Experience in facilities maintenance field services or operations support

Proficiency with CMMS platforms (Maximo Corrigo Compass SAP PM etc.)

Strong MS Office skills (Excel Outlook Word PowerPoint)

Ability to manage multiple priorities and deadlines

Professional and polished verbal and written communication skills

Customer service experience including client- or vendor-facing interaction

Ability to work independently with minimal supervision

Preferred

Experience in facility management engineering or maintenance environments

Familiarity with preventive maintenance programs work order processes and asset management

Project coordination experience

Vendor management or procurement experience

Basic technical understanding of building infrastructure (electrical mechanical HVAC etc.)

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RESPONSIBILITIES

1. Administrative & Operational Support

Manage calendar meeting coordination communication updates and recurring reporting.

Support payroll/timekeeping processes and ensure accuracy of time and attendance records.

Assist with onboarding documentation employee training tracking and HR coordination.

Maintain documentation procedures and site records.

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2. Client Relations & Customer Service

Act as a professional customer-focused liaison between ABM clients vendors and building occupants.

Provide timely communication status updates and follow-up on work orders and projects.

Participate in recurring client meetings presenting reports work order updates and operational metrics.

Support service recovery efforts and escalate issues when needed.

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3. CMMS Administration & Reporting

(merged responsibilities from CMMS Coordinator FM Coordinator roles)

Administer and maintain the CMMS ensuring data accuracy for assets work orders PM schedules and inventory.

Create assign prioritize and close work orders; ensure proper documentation by technicians and vendors.

Perform data audits generate reports and analyze trends to improve performance and reliability.

Develop and maintain preventive maintenance schedules.

Support CMMS troubleshooting integrations and system upgrades in partnership with IT or vendors.

Provide user training and system support to technicians supervisors and clients.

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4. Project & Vendor Management

Support planning and coordination of facility-related projects shutdowns or upgrades.

Assist with gathering quotes preparing scopes and tracking project deliverables.

Coordinate vendor scheduling site access compliance documentation and performance tracking.

Monitor vendor work to ensure quality timeliness and alignment with ABM and client expectations.

Maintain budgets purchase orders and invoice tracking related to assigned projects.

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5. Work Order & Service Coordination

Dispatch technicians and service providers based on priority skill set and availability.

Monitor work order queues ensuring timely progress and customer satisfaction.

Provide weekly maintenance updates backlog reports and operational summaries.

Collaborate with technicians managers and trade specialists to resolve issues quickly.

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6. Operational Excellence & Compliance

Support continuous improvement initiatives and process optimization.

Ensure adherence to safety requirements ABM policies and client procedures.

Assist with audits compliance reviews and documentation control.

Maintain service level agreements (SLAs) and key performance indicators (KPIs).

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KEY SKILLS

Customer service & client relations

Technical & operational communication

CMMS proficiency

Data analysis & reporting

Project coordination

Vendor management

Multi-tasking & prioritization

Problem-solving & decision-making

Professional communication skills

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