Manager of Compliance Operations

Cleveland, TN - USA

Monthly Salary: $ 85000 - 98500

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

CHN HOUSING PARTNERS

Manager of Compliance Operations Property Management

We are a growing non-profit organization based in Cleveland Ohio that offers its employees a comprehensive benefits package opportunities to grow within the organization and the ability to improve the communities we serve.

CHN Housing Partners:CHN is a highly seasoned nonprofit affordable housing developer housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7000 affordable homes and each year serve over 60000 families through a wide array of housing services.

We work in Ohio and neighboring states including Michigan to preserve and expand affordable housing and build equitable communities. By investing in affordable housing we are investing in families communities and the economy. We are investing in the power of the permanent address.

Please click here to learn more about our Core Values and how they drive our mission and define who we are.

Learn More about CHN Housing Partners Benefits by clicking here!CHN offers HSA and PPO Medical Plans (including dental and vision options) Vacation Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan Tuition Reimbursement and more.

Position Summary: The Manager of Compliance Operations is responsible for managing the day-to-day operations of the compliance department ensuring consistent and efficient workflow across the Cleveland Lorain Detroit and Pennsylvania portfolios. This position oversees and monitors the workload among compliance staff including managers specialists and assistants to maintain equitable productivity and timely file turnaround. The manager ensures that all new move-ins recertifications and interim certifications are processed and approved within required agency deadlines. Additionally this role includes reviewing and monitoring HUD billing cycles to ensure reconciliation between property management and compliance teams as well as maintaining oversight of recertification schedules and monthly compliance tracking to ensure all regulatory timelines and performance standards are met.

The pay range for this position is $85000 $98500 commensurate with experience.

Essential Duties and Responsibilities:

Operational Oversight

Manage day-to-day operations of the compliance department ensuring consistent workflow across Ohio Michigan and Pennsylvania portfolios.
Assign and monitor workload among compliance staff(managers specialist assistants) to maintain equitable productivity and turnaround timeline.
Ensure all new move-in recerts and interims are processed and approved within required agency deadlines.
Review and monitor HUD billing cycles and ensure reconciliation between property management and compliance teams.
Maintain oversight of recertification schedules and monhly compliance trackers.
Oversees compliance tracking systems (Yardi Devco PHFA MSHDA portals).
Prepare for and attend Affordable and LIHTC audits performed by state and regulatory agencies in Ohio Pittsburgh and Michigan.

Systems and Process Management

Serve as the system administrator for Yardi RentCafe Devco PHFA and MSHDA compliance portals.
Troubleshoot system issues and coordinate with IT or software vendors to maintain functionality and data integrity.
Develop and maintain standardized templates dashboards and reports for compliance productivity and accuracy.
Implement and update audit logs across all portfolios.

Compliance Quality Assurance

Conduct random internal file audits monthly to assess accuracy and completeness of LIHTC and HUD files before external review.
Create and implement quality control checklist for all compliance mangers and specialist.
Assists in creating and maintaining dashboards and reports for compliance timeliness recert status and error rates.
Monitor deadlines for Annual Owner Certifications utility allowance updates and tenant event submissions.
Coordinate with the Senior Compliance Manger to verify that all final files meet LIHTC/HUD/Agency requirements.

Reporting and Analytics

Prepare monthly compliance performance reports for the Director of Compliance and Property management.
Maintain dashboards that summarize file submission timeliness audit findings and recert completion rates
Analyze patterns in agency findings or file errors and propose process improvements
Track audit response timelines and ensure corrective actions are complete by assigned team members.

Policy and Training

Supports the Director in updating policies Tenant Selection Plan (TSP and standard operating procedures (SOPs) in response to regulatory changes (e.g. HOTMA VAWA NSPIRE).
Develop training materials and lead onboarding for compliance staff and property management teams.
Provide ongoing refresher training on income calculations student rules asset verification and third-party documentation standards.
Coordinate with external partners (syndicators housing agencies) to ensure staff are aligned with new regulations.
Coordinate yearly Fair Housing Training for all staff in each state.

Audit & Agency Coordination

Serve as point of contact for all internal and external audit request
Maintain tracking logs for agency monitoring investor reviews and syndicator audits
Support the Director and Senior Compliance Manager in preparing pre-audits file reviews and responses
Compile audit response packets including file correction documentation and updated certifications.

Education and/or Work Experience Requirements:

Bachelors degree in business administration Public Administration Real Estate Finance Housing Administration Nonprofit Management or related field is required. Minimum of 57 years of progressive experience in affordable housing compliance property management or asset management.
At least 3 years of supervisory or operations management experience within a LIHTC HUD or multi-layered compliance environment.
Certifications highly preferred such as:
HCCP (Housing Credit Certified Professional)
COS (Certified Occupancy Specialist)
TAH / STAR (Tax Credit Specialist or equivalent)
Blended Occupancy Specialist (BOS)
CHAM or Certified Compliance Professional (CCP) designation

Other:

Strong understanding of federal and state affordable housing regulations (LIHTC HUD 4350.3 HOME PBV and MSHDA/PHFA/OHFA compliance requirements).
Demonstrated experience managing large multi-site compliance teams and workflows.
Advanced proficiency in Yardi Voyager RentCafé Devco and other compliance software systems.
Proven ability to interpret and apply complex regulations prepare for audits and implement process improvements.
Excellent analytical organizational and communication skills.
Valid Drivers License reliable transportation and automobile insurance.

Critical Competencies: Leadership/Staff Development Strategic Thinking Problem Solving Business/Financial Acumen Innovative Communication Skills Decisive decision-making Relationship Building Collaborative Change management Influencing & leading Teamwork Diplomacy Ability to deal with ambiguity Adaptability Mission driven

Working Conditions and/or Physical Requirements:

Ability to perform essential job functions consistent with ADA FMLA and other standards.
Regular and punctual attendance consistent with ADA FMLA and other standards.

Why Should You Apply

You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
Great benefits.
Opportunities for on-the-job training and/or professional development.

M/F/V/D/EOE

Required Experience:

Manager

CHN HOUSING PARTNERSManager of Compliance Operations Property ManagementWe are a growing non-profit organization based in Cleveland Ohio that offers its employees a comprehensive benefits package opportunities to grow within the organization and the ability to improve the communities we serve.CHN Ho...