Customer Service Administrator

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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About Vision

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of vision treatments Ready to join a team thats reimagining how vision is improved Our Vision team solves the toughest health challenges. Help combine cutting-edge insights science technology and people to encourage eye care professionals and patients to proactively protect correct and enhance healthy sight for life. Our products and services address these needs from the pediatric to aging eye in a patients lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for 3 Customer Service Administrator roles to be in Dublin Ireland.

As part of the Customer Service team provide customer support including order processing query handling sales support and communication with internal and external customers. We are looking for a professional and friendly person who will enjoy a multicultural and quality-driven work environment.

As a Customer Service Administrator you will:

Order Administration

• Ensuring all orders received via telephone fax post email & EDI are processed accurately and promptly upon receipt.
• Ensure daily weekly and monthly reporting is carried out as per business requirements.
• Provide product information and technical advice
• Complete diverse administrative tasks according to customer/market requirement
• Ensure that all customer queries - order queries stock situation deliveries invoices - are resolved satisfactorily
• Monitoring the invoicing process.
• Process returns from the customer in accordance with company policy

Customer Loyalty:

• Manage a portfolio of top revenue generating customers in order to increase customer loyalty.
• All queries are handled according to specific quality guidelines.
• Work closely with internal/external customers to build and maintain customer loyalty.
• Tailor solutions to customer needs.
• Take full ownership of all customer issues/complaints till resolution including corrective and preventive actions.
• Identify teaching opportunities.

Cross-functional Collaboration:

• Liaise with key departments such as Sales Warehouse Accounts Receivable Data Base Administration and Field Service to co-ordinate daily activities.
• Back up to Team Support Administrator as required (administrative tasks and invoicing).
• Involvement in special projects.
• Escalate all product complaints (technical and medical) to the Quality dept in the local market.

Compliance:

• Enforcement of new and existing JJSV policies to both internal and external customers.
• Adhere to and maintain Standard Operating Procedures.
• Participate in internal and external Quality audits.
• Keep up to date with process and product changes via our online Learning Management System in-class training and external courses.

Qualifications/Requirements:

• Minimum leaving certificate or equivalent
• Minimum 1 year work experience in customer service role
• Microsoft Office Suite proficiency to Intermediate level including good keyboarding skills ( 35 wpm)
• Quality Management System knowledge is an advantage
• SAP knowledge is an advantage
• Fluency in a European language as required for the market is essential and also strong level of English

At Johnson & Johnson we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear fair and respectful of your time.

Heres what you can expect:

• Application review: Well carefully review your CV to see how your skills and experience align with the role.
• Getting to know you: If theres a good match youll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
• Final steps: For successful candidates you will need to complete country-specific checks before starting your new role. We will help guide you through these.

Finally at the end of the process well invite you to share feedback in a short survey your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. Were excited to learn more about you and wish you the best of luck in the process! #RPOEMEA

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