Account Manager

Job Description

Are you an experienced Account Manager or Credit/Collections professional looking for a role where relationship-building problem-solving and strategic thinking truly matter

This is a fantastic opportunity to join a well-established organisation with a national presence supporting franchise partners and field management teams across the UK.

Were looking for a confident communicator who can take ownership of a large receivables portfolio strengthen customer relationships and play a key role in reducing delinquency and losses. If you enjoy variety autonomy and working with a mix of finance and field-based teams this could be your ideal next step.

The Role

In this fast-paced and varied position you will:

Manage a national receivables portfolio

• Work closely with franchisees and field management to control delinquency and minimise losses
• Resolve customer arrears and retention issues through proactive communication
• Conduct debtor-direct calling and negotiate realistic repayment plans
• Track and report on accounts trends and risk levels
• Recommend and support legal action when required
• Manage skip accounts repossessions and write-off submissions
• Provide guidance on credit sales collections processes and account management best practice

Support the growth of the credit business

• Build strong relationships with regional sales teams and franchise networks
• Promote credit programmes products and benefits
• Train and support field personnel on credit processes
• Attend regional meetings and accompany field managers when needed
• Review compliance with internal programmes and credit approval processes

Drive planning and performance improvements

• Analyse portfolio activity and create monthly action plans
• Produce weekly forecasts for management
• Develop reporting and presentations for field meetings
• Monitor performance trends and identify improvement opportunities
• Contribute to continuous improvement initiatives across the department

About You

You will thrive in this role if you are:

• Experienced in collections receivables management or financial services (24 years ideal)
• Confident communicating with customers franchisees and field-based staff
• Professional organised and able to manage a varied workload independently
• Skilled in MS Office and comfortable learning internal systems
• Flexible adaptable and motivated by solving problems and improving processes
• A strong communicator with excellent telephone and written skills
• Personable positive and able to build rapport quickly

GCSE-level education (or equivalent) is required.

Why Apply

This role offers:

• A mix of customer contact credit management and relationship-building
• The chance to work closely with regional teams across the UK
• Autonomy and responsibility within a supportive team
• Opportunities to shape processes and help improve performance nationally
• A company culture that values quality customer focus continuous improvement and teamwork

If youre ready to join a collaborative high-performing team where you can make a real impact wed love to hear from you. Apply today to find out more.