Service Delivery Manager Sweden
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title
Service Delivery Manager SwedenJob Description
As a Service Delivery Manager you will be a vital part of our service organization in Sweden leading a local team of Field Service Engineers.
As the focal point for all operational service delivery related issues within the business areas of Precision Diagnostics and Image Guided Therapy the Services Delivery Manager is responsible for executing the service delivery processes in the country ensuring maximum customer satisfaction.
Responsible for leading the team of Field Services Engineers ensuring high level of teamwork and engagement levels.
Your role:
Customer visits and communication around operational issues to assure high level of customer satisfaction
Recognize customer needs by managing escalations and ensuring that the delivered performance and services match the customer needs
People Management of Field Services Engineers (FSE) in the country
Assure that all issues raised during the product lifecycle starting from product installation to maintenance are resolved escalation management and conflict resolution
Ensure training of new hires and FSE on ways of working tools utilization assuring change management related to implementation of new tools and customer services processes for the area
Responsible for service delivery operations compliance performance within the country and for reporting compliance issues to quality & regulatory functions at regional level
Utilizing LEAN techniques to drive operational efficiency improvements at the business and department level
The Service Delivery Manager will also hold the role as Radiation Protection Officer (RPO) including the practical activities to ensure the safe use of radiation and to maintain the safety of the team.
Youre the right fit if:
You hold a bachelors degree or an equivalent qualification.
You have proven experience working in a Customer Service environment.
You have led a team and demonstrated strong people-management skills.
You possess technical expertise with a solid understanding of the related products and business.
You are fluent in Swedish and English both spoken and written.
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
This role is classified as a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
