Banqueting Operations Administrator (HR support) JW Marriott Grosvenor House

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

Grosvenor HouseLocated on Park Lane in the heart of Mayfair our distinguished 5-star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.

We are currently recruiting foran administrator who will support the casual resources team while striving to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International the worlds largest and most celebrated hospitality brand.

Explore our very big world

As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Job Summary

Provide a consistent high standard of administration and non-administrative support to the conference and banqueting team to support the achievement of business goals and strategies. This role is a support function for the conference and banqueting operations team working pattern will be predominately Monday to Friday 11:00-19:30 on event days and 09:00-17:30 on non event days.

CANDIDATE PROFILE

Experience

• Previous administrative experience essential.
• Previous user of Outlook Word Excel and PowerPoint strong computer skills essential.
• Hotel operations experience preferred.

Skills and Knowledge

• Strong communication skills (verbal listening writing).
• Excellent typing speed and accuracy essential.
• Highly organized and efficient approach required.
• Ability to multi-task and handle stress.
• Stress tolerance adaptability and flexibility.
• Maintain a high level of Integrity.

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

Administration

• Support with staffing requests for all operational needs. Respond positively to all staffing requests and proactively seek the best person to fulfil the shift.
• Ensure employee schedules are entered on Kronos and employee timesheets are approved with accuracy.
• Support with administration of any other payroll admin i.e. C7 reports and additional payment forms.
• Maintain confidentiality and security of employee and property records files and information.
• Ensure accurate maintenance of all employee records and files as per HR Review and policy (online records on Mhub and employee files).
• Answer phone calls and record messages.
• Ensure a prompt response to all associate emails.
• Maintain collate and distribute all relevant activity reports.

Recruitment & Onboarding

• Work with department managers/supervisors to assist with their recruitment needs.
• Assist with the coordination of pre-hire checks and follow up if necessary.
• Coordinate all on-boarding activities for new hires (paperwork inputting of bank details EID activation etc).
• Maintain and validate all personnel records on both Mhub and in employee files.
• Create new personnel files and keep these organized and secure.
• Support with candidate screening and interviewing.
• Arrange trial shifts and follow up after trial shifts.
• Support with recruitment events hosted on property and attending recruitment events outside of the hotel.
• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
• Actively listen to and consider the concerns and questions of other employees responding appropriately and effectively.
• Ensure an open-door policy and be present making sure the team feel comfortable to approach with any questions or concerns.

Training and Development

• Coordinates the administration of all training completion and attendance ensuring trackers are fully up to date.
• Support Casual Resources Manager and to deliver training where applicable.
• Help to drive quality and brand standards.

Associate Relations

• Assists with communication to all associates.
• Provide a sounding board for associates who may need to discuss personal issues maintain and observe confidentiality at all times.

REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE

As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. Youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Well support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Comprehensive Training and Development program
• Meals at work
• Uniform
• Awards and recognition celebrations and many more.

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.