Guest Services Representative | Part-Time | Palm Springs Convention Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

As a member of the Guest Services Team the Guest Services Representativewill be an essential part of the Guest experience and help build memories that last a this role you will wear many different hats and have the potential to work in several different areas. Responsibilities will include but not be limited to ushering ticket scanning concourse customer service greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $17.00-$18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until March 13 2026.

Visitor Services

• Greets guests and clients.
• Assists and resolves guest questions inquiries and concerns.
• Provides concierge services such as reservations and general information regarding local restaurants hotels and attractions.
• Maintains merchandise literature and guest information including ordering stocking merchandising cleaning and zoning.
• Monitors guest flow and events to ensure high level of satisfaction.
• Assists with operational paperwork and administrative tasks.
• Follows-up on concerns and opportunities.
• Answers phones.
• Operates and balances cash registers and provides cash management activities as assigned.
• Uses computers and internet to access and deliver information and create reports and other documents.
• Assists in developing processes procedures communication materials and operating manuals and documents.
• Attends and participates in planning training and staff meetings

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a POSITIVE attitude while handling difficult situations.
• Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.