Client Experience Coordinator
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Client Experience Coordinator will serve as a key liaison between clients and internal teams ensuring that each interaction is executed with clarity professionalism and efficiency. This role focuses on managing communications supporting client onboarding addressing inquiries and maintaining a seamless experience throughout the service cycle. The ideal candidate brings strong organizational skills impeccable attention to detail and the ability to uphold a refined and trusted brand image.
Responsibilities
Serve as the primary point of contact for client communications ensuring timely and accurate support.
Coordinate onboarding processes documentation and service handoffs to maintain consistency and client satisfaction.
Monitor project timelines follow up on deliverables and maintain organized records of client interactions.
Prepare reports summaries and updates for both clients and internal leadership.
Anticipate client needs and proactively offer solutions that enhance the overall service experience.
Collaborate with various internal departments to streamline processes and resolve any issues efficiently.
Uphold Lumina Agencys service standards by creating a polished professional and dependable client experience.
Qualifications :
Strong communication abilities both written and verbal with a refined and professional tone.
Excellent organizational and multitasking skills with the ability to manage multiple client needs simultaneously.
Detail-oriented mindset with a commitment to accuracy and consistency.
Ability to maintain confidentiality and handle sensitive information appropriately.
Comfortable working independently and within cross-functional teams.
Problem-solving skills and a proactive approach to client engagement.
Additional Information :
Competitive salary ranging from $56000 to $61000.
Professional growth opportunities within a rapidly expanding agency.
Skill-building and continuous learning environment.
Supportive and collaborative work culture.
Full-time position with long-term career potential.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
