Enterprise IT Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
IndiaLocation:
1st Flr Wing B North Gate Phase-II Modern Asset .2/2 Venkatala Village Yelahanka Hobli Bangalore 560064 KarnatakaPosition Role Type:
UnspecifiedRTX
RTX is an aerospace and defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises four industry-leading businesses Collins Aerospace Pratt & Whitney Raytheon. Its 195000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions thatpush the boundaries in quantum physics electric propulsion directed energy hypersonic avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Waltham Massachusetts.
Job Description
- A member of the Field Services Digital Technology team that focuses on managing IT operations incident management request tickets via Service Now SLA management and monitoring. Maintain and follow up on all incidents/requests working with key vendors on and offsite. Meet key BU functionality requirements while driving operational improvements customer satisfaction sharing best practices and recommending innovative solutions to business challenge.
Job responsibilities include
- Own and produce incident management excellence work on requests via Service Now govern tickets for closure.
- SLA management and monitoring governance backlog clearing work on aged tickets etc.
- Application support Internally supported applications which cater and enhance productivity.
- Lead the Strategy meetings comprising of BU and key onboarding groups representatives Ex. Human Resources External Vendors Access Management.
- Partner with BUs to create a standard of excellence that meets the goals of the Digital Workplace Strategy owing all aspects of the process.
- Lead a delivery team and vendors providing end-user services including day one services if needed.
- Lead focus groups to understand BU requirement offer innovative solutions and ensure all employed vendors or and staff requirements are understood and met.
Experience/Qualifications
- 5 years of relevant experience and/or a bachelors degree and 6 years of relevant experience.
- ITIL certification.
- Strong organizational interpersonal analytical verbal and written communication skills are essential.
- Ability to build and maintain customer relationships; strong team player able to meet deadlines and adjust to changing priorities.
- Ability to multi-task and work independently as well as work collaboratively with teams some of which may be geographically distributed.
- Problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources reconcile conflicts decompose high-level information into details and apply sound business knowledge.
- Support for Windows based Software such as MS Office 365 Windows 10 MAC OS and other standard software
Certifications
Any of the following certifications in good standing considered an advantage:
- Certified in ITIL
- Certifications in Microsoft Office Application a plus
Education:
- Bachelors degree or relevant experience
Location:
Bengaluru
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
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