IT Service Delivery Manager

Your Opportunity

Are you passionate about delivering exceptional IT services and leading high-performing teams GLF Schools is seeking an IT Service Delivery Manager to play a pivotal role in ensuring our school-based IT teams are empowered well-managed and delivering outstanding service across our trust.

As part of our wider IT & Digital management team you will oversee regional IT Technicians foster strong relationships with school leaders and ensure consistent standards and documentation across all sites. Youll be at the heart of planning and delivering IT projects managing procurement and driving continuous improvement in service delivery. This is a fantastic opportunity to shape the IT experience for staff and students while developing your leadership skills in a dynamic forward-thinking environment.

There will be a requirement to travel across multiple school sites as part of this role so access to a vehicle and a full UK Driving Licence is essential.

What We Are Looking For

• Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.
• Strong understanding of enterprise-level hardware and networking (e.g. layer 3 devices storage area networks).
• Excellent knowledge of Microsoft products including Windows Intune and Office 365.
• Ability to build and maintain positive relationships with stakeholders and end users.
• Experience managing and developing multi-skilled IT teams.
• Strong verbal and written communication skills.
• Flexible adaptable and detail-oriented with a proactive approach to managing priorities.
• A positive can-do attitude and commitment to delivering high-quality service.
• Knowledge of networking fundamentals (IP addressing DHCP DNS).
• Educated to A-Level/BTEC or equivalent; professional certifications (e.g. ITIL PRINCE2) desirable.

Join the GLF Schools Community

As a part of GLF Schools you will join a community of staff dedicated to transforming education. With regular progression discussions there will be a wealth of opportunities for you to grow your career whether in one of our 43 academies or in our central team.

• A growing Multi Academy Trust with over 2000 colleagues and over 16000 pupils
• Founded upon the values of Respect Inclusivity Integrity and Kindness
• 43 primary and secondary schools across 7 Local Authority areas across the south of England
• We work as a community whilst ensuring each school maintains its own unique identity
• Committed to ensuring all children and young people receive the best possible education

GLF Schools Employment Offer

GLF Schools has a generous employment offer which allows all our colleagues to Grow Learn and Flourish

• Access to our highly competitive Pension Scheme
• Flexible working options
• Generous holiday allowance
• Work life and family friendly policies
• Employee wellbeing initiatives
• Access to a staff benefits portal
• Community and collaboration working model

The Details

Start Date:ASAP

Salary:42000 -45000 FTE

Hours: 36 hours a week 52 weeks a year

Contract type:Permanent

Close date: 4th January

Interview date: TBC