Billing Representative

Next Horizon is here. Fueled by investments in talent and technology our bold strategy to transform is nearly complete.

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Our path forward sharpens our focus on business performance driven by leading technology innovation and an agile high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026 well be uniting two well-established financially strong and trusted brands to become the strongest mutual insurer in Canada ensuring Canadians have purpose-driven insurance options for generations to come.Come join us.

Job Title: Billing Representative

Department: Operations

Reports To: Billing Manager Underwriting Business Management

The Billing Representative plays a crucial role in supporting underwriters brokers and customers by responding to billing inquiries and performing billing transactions. This ensures efficiency accuracy and excellent customer service. This position focuses on first-line resolution of billing inquiries but also supports continuous improvement of billing processes. The role requires strong customer service solutioning and negotiation skills.

What you will do

• Serve as the primary point of contactacross alllines ofbusinesstoassistwithbilling inquiriesin a clear andtimelymanner

• Educate brokers and customersregardingbilling processes

• Skills are basedoncompleteknowledgeofbillingprocesses
• Inquiries are via phone queues and electronic means (emails chat)

• Perform billing tasks which include but are not limited to:

• System Activities
• Payments
• Banking information and withdrawal date changes
• Changes to payment schedules
• Changes to payment plans
• Transfer or move payments
• Changes to refunds
• Reject processing
• Commission adjustments
• Collections efforts
• Complete credit transactions or other transactions a project or initiative

• Support the goal of ensuringthat all billing activities are compliant with regulatory standards and company policiesincluding but not limited to Payments Canada Fair Treatment of Customers FSRA Insurance Act Provincial Tax regulations by alerting the BUCO of any gaps in the billing compliance framework

• Support documentation efforts to ensure all training materials and system documentation isaccurateandcomplete byidentifyinggaps and corrections

• Supportco-workers by helping toidentifytrends and methods to improveefficiency and customer service excellence

Qualifications

• College or University education required
• Up to 1 year of relevant work experience
• Previouscustomer service experience
• Prior Insuranceorbillingknowledge
• Intermediate levelproficiencywith MS Office programs and excel
• Proficiencywith Guidewire is an asset

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Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.