Principal Sr. Director Services Strategy & Operations

Your Career

Palo Alto Networks is seeking a Principal (IC) and/or Senior Director (people manager) to strategize conceptualize design and execute transformation programs for our post-sales organization. 

As a key senior leader you will collaborate with top executives and cross-functional teams tackling mission-critical business challenges and contributing to our industry-leading growth. You  will also drive the effectiveness and efficiency of our post-sales organization and work with the leadership team to develop and evolve the organization strategy while ensuring process optimization. You will drive strategic alignment and accountability within the leadership team as well as manage a broad range of strategic change management and operational initiatives.

The Services Strategy & Operations team covers transformative and operational initiatives including AI initiatives for all post-sales functions (Customer Success Professional Services Customer Support). Focus areas include scaling Generative AI reimagining our workflows with an AI first approach developing our partner ecosystem and transforming our portfolio. 

Your Impact

• Structure and analyze complex business problems develop hypotheses and present data-driven recommendations
• Collaborate with cross-functional stakeholders to gather insights co-create deliverables and drive execution to achieve business goals
• Develop high-quality deliverables for executive-level consumption including business cases and roadmap/execution plans
• Support strategic business planning and change management processes while fostering strategic capabilities across the organization
• Drive transformative change within the organization wearing multiple hats to make a significant impact
• Own the operating cadence of accountability for all goals and drive program management and operating performance
• Enhance operational effectiveness and efficiency by scaling & improving core business processes and tools 
• Develop and lead the post-sales Strategy & Operations team. Manage matrix teams to achieve post-sale business and customer objectives

Qualifications :

Your Experience 

• 12 years total experience with a minimum of 6 years in management consulting or top-tier tech strategy or business operations roles
• Bachelors degree or equivalent experience mandatory. Preferred academic credentials include an MBA or similar qualifications or equivalent military experience required
• Strong verbal and written communication skills with the ability to engage with senior audiences and bridge business and technical discussions
• Proven relationship-building and influential leadership skills
• Long term strategic outlook with ability to project manage oversee large-scale transformations and break them down into achievable & measurable roadmaps
• A proactive self-starter with exceptional problem solving & analytical skills who excels in fast-paced high-growth environments
• Great teammate willing to passionately roll up their sleeves and work cross-functionally with an operator mindset to get things done
• Ability to create diverse teams and a customer obsessed outcomes focused culture
• Expertise in the SaaS and/or Enterprise Services industry is preferred. Knowledge and experience in AI/ GenAI solutions and post-sales function is a plus

Additional Information :

The Team

Our Strategy and Business Operations is a focused team that works on our most critical business challenges to drive and support our industry-leading growth. Your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) is expected to be between $270000/YR - $340000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.

Remote Work :

No

Employment Type :

Full-time