Deal Strategy & Operations Manager

Cresta

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profile Job Location:

San Francisco, CA - USA

profile Monthly Salary: $ 140000 - 175000
Posted on: 11 hours ago
Vacancies: 1 Vacancy

Job Summary

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestasco-founder and chairman isSebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEOPing Wu the co-founder of Google Contact Center AI and Vertex AI platformand CTO & co-founderTim Shi an early member of Open AI.
Weve assembled a world-class team of AI and ML experts go-to-market leaders and top-tier investors including Andreessen Horowitz Greylock Partners Sequoia and former AT&T CEO John Donovan. Our valued customers include brands like Intuit Cox Communications Hilton and Carmax and weve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.

About the Role:

Cresta is seeking a Deal Strategy & Operations Manager to serve as a senior individual contributor and strategic partner on our Commercial Strategy & Operations team. This role owns the strategy and execution of Crestas most complex non-standard enterprise deals acting as the quarterback from quote to close.

Reporting to Lauren Jungers Sr. Director of Commercial Strategy & Operations this role works closely with Sales leadership Finance Legal Security and RevOps to structure deals that accelerate revenue while protecting Crestas long-term business interests.

This is an individual contributor role (no direct people management).

What Youll Do

Deal Strategy & Execution

  • Partner with US and international Sales teams to architect and execute complex high-value enterprise transactions
  • Build creative deal structures pricing models and commercial terms that balance speed risk margin and customer experience
  • Own approval workflows and act as escalation owner from first quote through final signature
  • Translate deal data discount trends and outcomes into actionable insights
  • Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy
  • Ensure deal structures align with revenue recognition principles and company financial goals

Process & Systems Modernization

  • Drive end-to-end improvements across the quote-to-cash lifecycle
  • Define business requirements and partner with systems teams on Subskribe CLM and Salesforce enhancements
  • Lead UAT and rollout of new deal processes and tooling
  • Represent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives
  • Standardize and document workflows to enable speed and scale

Enablement & Advisory

  • Provide ongoing training to Sales on pricing deal construction and quoting with a strong focus on the why behind the strategy
  • Contribute to and maintain a self-service Deal Strategy Playbook

What Were Looking For:

  • 5 years of experience in Deal Desk Deal Strategy Commercial Operations Revenue Operations Legal Ops or Sales Operations
  • Proven ownership of complex enterprise SaaS deals from quote to cash
  • Hands-on experience administering or optimizing CPQ tools (Subskribe preferred)
  • Strong Salesforce fluency across quoting approvals and deal reporting
  • Solid understanding of enterprise SaaS contracting concepts (order forms MSA DPA SOW)
  • Exceptional communication skills with high emotional intelligence; able to influence without authority
  • Comfortable navigating ambiguity and making judgment calls in fast-paced environments

Nice to Haves:

  • Salesforce Admin experience or certification
  • Legal contract management or pricing strategy background
  • Prior sales or customer-facing experience

Why Cresta:

  • Unicorn with backing from Andreessen Horowitz Sequoia Capital and Greylock
  • Strong enterprise traction with 20% of customers over $1M ARR
  • 2x year-over-year growth and record-breaking quarters
  • Opportunity to operate at the center of commercial strategy and enterprise execution
  • Competitive compensation equity and comprehensive benefits

Perks & Benefits:

  • We offer Cresta employees a variety of medical dental and vision plans designed to fit you and your familys needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: Flexible

Compensation at Cresta:

Crestas approach to compensation is simple: recognize impact reward excellence and invest in our people. We offer competitive location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience skills education and addition to base pay total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $$140000$175000 base Offers Equity

We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to


Required Experience:

Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate convers...
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Key Skills

  • Marketing
  • Data Visualization
  • Tableau
  • Customer Segmentation
  • Microsoft Powerpoint
  • Investment Banking
  • Strategic Planning
  • Financial Modeling
  • Customer relationship management
  • Management Consulting
  • Google Suite
  • Analytics