Freelance On-Site Support Technician L1L2 – Part-Time ( mwd)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a reliable and service-oriented On-Site Support (OSS) Technician L1/L2 to provide on-site technical assistance once per week in our Lisbon office. You will operate within an international environment and collaborate closely with remote IT teams based in France and Portugal.
Responsibilities :
- Provide Level 1 and Level 2 technical support for hardware software and workplace services
- Manage incidents and service requests through Jira and other ticketing systems
- Troubleshoot and resolve issues related to laptops desktops peripherals and office IT equipment
- Perform user and access management tasks within Active Directory
- Support meeting rooms videoconferencing systems and basic network and printing issues
- Prepare install and deploy IT equipment (configuration imaging replacements)
- Ensure accurate documentation prioritization and escalation of tickets when needed
- Maintain a high standard of customer service in a multicultural environment
- Coordinate and communicate effectively with remote IT teams in France and Portugal
Qualifications :
Profile :
- Proven experience as an L1/L2 IT Support Technician
- Good knowledge of Jira or similar ticketing platforms
- Strong understanding of Windows environments AD and end-user devices
- Excellent communication skills in both English and Portuguese
- Customer-focused autonomous organized and proactive
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
About Company
Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more
