Solution ArchitectProject Manager (ServiceNow)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Objective:
Ensure the design implementation and evolution of ServiceNow solutions that meet business needs guaranteeing technical quality and integration with the monitoring ecosystem. Lead technical aspects of digital transformation projects in IT service management.
Key Responsibilities:
- Actively participate in technology consulting projects from pre-sales to production delivery.
- Identify gather and document functional and technical requirements with business and IT stakeholders.
- Design technical solutions on ITSM platforms preferably ServiceNow including integrations with monitoring incident and performance tools.
- Translate business requirements into development specifications aligned with ITIL best practices and ServiceNow recommendations.
- Configure and develop simple components in ServiceNow.
- Support the architecture design of ServiceNow solutions in collaboration with the architecture team and other technical teams.
Qualifications :
- 4 to 6 years of experience in ITSM platform implementation projects (preferably ServiceNow).
- Proven experience in functional and technical design and implementation of service-based information systems.
- Hands-on experience with ServiceNow modules (ITSM Asset/CMDB Request Management Service Catalog).
- Knowledge of monitoring tools and integration with ITSM platforms.
- Experience in integrations with other systems using APIs REST/SOAP MID Server JDBC or similar technologies.
- Experience in IT project management using agile and traditional methodologies.
Technical skills:
- Project Management (Agile Kanban Scrum Waterfall)
- Ticketing Solutions Workflows (Remedy)
- MS Project Server
- REST WebAPI Distributed Systems
- Web Services and JavaScript
- MS Visio MS Project System Integration Tools
- MS Windows
- Fluent in English (spoken and written).
Preferred Certifications:
- ITIL Foundation (v3 or v4)
- ServiceNow Certified System Administrator (CSA)
Additional Information :
- Workplace type: Hybrid (max. of 3 times per week in the office).
- Location: Lisboa.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
