HCP Engagement Coordinator

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title: HCP Engagement Coordinator

Location: Krakow Poland

We are looking for a highly organized and detail-oriented HCP Engagement Coordinator to help ensure smooth timely and compliant interactions with the Healthcare Professionals (HCPs) who support our Global Product Strategy (GPS) and Global Medical Affairs (GMA) teams.

In this role you will manage the full lifecycle of HCP engagements. This includes coordinating contracts handling invoices and payments tracking key data and ensuring all activities follow the required compliance and transparency standards. You will work closely with colleagues in Medical Compliance Legal Finance Procurement and with the HCPs themselves to make sure each engagement runs efficiently from start to finish.

This is a great opportunity for someone who enjoys structured processes problem-solving and working with a variety of stakeholders. You will play a key role in making sure HCPs have a positive and seamless experience while helping to strengthen our internal engagement processes on a global scale.

Key Responsibilities:

• Coordinate and manage the full lifecycle of HCP engagements ensuring all activities are handled efficiently accurately and in line with internal and external requirements.

• Oversee timely and compliant HCP payments including invoice validation issue resolution and payment tracking using systems such as Coupa / Candex.

• Support the preparation routing and monitoring of HCP agreements ensuring alignment with Legal Compliance and Fair Market Value (FMV) principles.

• Maintain accurate audit-ready records within engagement and compliance systems (e.g. MedCompli) ensuring transparency and adherence to internal SOPs.

• Serve as a key point of contact for HCPs providing clear guidance proactive communication and a high-quality customer experience throughout the engagement journey.

• Partner with cross-functional stakeholders - including Medical Affairs Commercial Compliance Legal and Finance - to forecast engagement needs and support operational requirements.

• Contribute to continuous improvement initiatives identifying opportunities to streamline workflows enhance the HCP experience and increase operational efficiency.

• Support reporting activities KPI tracking and quarterly business reviews by ensuring complete and accurate data management.

Skills & Qualifications:

Required:

• Bachelors degree in Business Administration Life Sciences or a related field.

• 3 years of experience in a coordination financial operations customer operations or similar support role.

• Strong experience with payment processes and invoice handling including issue resolution with finance or vendors.

• Demonstrated ability to manage multiple stakeholders and prioritize effectively in a global fast-paced environment.

• High attention to detail strong organizational skills and a proactive problem-solving approach.

• Customer-focused mindset with excellent communication skills.

Preferred:

• Experience handling contracts or supporting contract workflows.

• Experience with systems such as Coupa Candex MedCompli Ariba SAP Oracle or related workflow tools.

• Exposure to Medical Affairs Global Product Strategy or professional services coordination.

• Understanding of transparency FMV or compliance-related processes (trainable for strong candidates).

What We Offer in Return:

• A workplace that embraces diversity & inclusion and values the perspectives of our global customer base.

• Competitive compensation package with bonus structure and comprehensive benefits.

• Hybrid work environment supporting worklife balance.

• Opportunities for continuous learning skill development and career progression within a growing global organization.

• A culture that empowers ownership from day one encourages cross-functional collaboration and supports personal and professional growth.

Next Steps:

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.

• The next step will be a virtual discussion with the team.

• The final stage will include a HR interview.

Our People Make a Difference

At Galderma youll work with people who are like you. And people who are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos create the perfect environment for people to thrive and excel.