Duty Manager (FMX)

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly motivated and experienced Duty Manager to join our this role you will oversee daily operations ensuring exceptional customer service and leading our staff to maintain the highest standards of quality and efficiency.

Manage and supervise staff during assigned shifts providing guidance support and motivation
Supervise and support the Front Office team ensuring efficient check-in/check-out guest satisfaction and adherence to brand standards
Liaise with other departments to ensure smooth operations and timely service delivery
Perform daily hotel rounds and inspections to monitor cleanliness maintenance and service standards
Handle customer inquiries complaints and special requests promptly and professionally
Monitor and maintain health and safety standards ensuring compliance with local regulations
Respond to and resolve emergency situations as they arise
Support training coaching and mentoring of junior staff members
Prepare and submit reports on daily operations incidents and staff performance

Qualifications :

Proven experience in a similar role preferably within the premium hotel industry
Strong leadership skills with the ability to motivate and guide a diverse team
Excellent customer service skills and a passion for delivering exceptional guest experiences
Proficient in problem-solving and conflict resolution
Strong organisational and time management skills
Ability to work under pressure and make decisive decisions in fast-paced environments
Good understanding of budgeting and financial management principles
Thorough knowledge of health and safety regulations and operational procedures
Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
HBO/WO education in Hospitality Management Business Administration or related field (preferred)
Valid BHV certification or willingness to acquire it
Fluency in English; knowledge of Dutch or other languages is advantageous
Flexibility to work varying shifts including evenings (occasionally nights) weekends and holidays

Additional Information :

Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
Receive a competitive salary in line with the CAO (varying based on experience)
Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
8% gross holiday allowance (accrued monthly) paid out in May every year
25 vacation days per calendar year on a full-time basis
Travel allowance of maximum 150- per month
Be part of Accors employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
Refer a friend system that gets you 200 per referral after their probation period; paid out next month
Enjoy yearly staff parties and team-building activities to support team cohesion
Access to a great Learning & Development e-learning platform offered by Accor Learn your Way and other courses to boost your career/education offered through Accor Academy
For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world.
Grow your career with Accor one of the worlds leading and most expansive hotel groups offering global opportunities and professional development

Remote Work :

Employment Type :

Full-time

Manage and supervise staff during assigned shifts providing guidance support and motivation
Supervise and support the Front Office team ensuring efficient check-in/check-out guest satisfaction and adherence to brand standards
Liaise with other departments to ensure smooth operations and timely service delivery
Perform daily hotel rounds and inspections to monitor cleanliness maintenance and service standards
Handle customer inquiries complaints and special requests promptly and professionally
Monitor and maintain health and safety standards ensuring compliance with local regulations
Respond to and resolve emergency situations as they arise
Support training coaching and mentoring of junior staff members
Prepare and submit reports on daily operations incidents and staff performance

Qualifications :

Proven experience in a similar role preferably within the premium hotel industry
Strong leadership skills with the ability to motivate and guide a diverse team
Excellent customer service skills and a passion for delivering exceptional guest experiences
Proficient in problem-solving and conflict resolution
Strong organisational and time management skills
Ability to work under pressure and make decisive decisions in fast-paced environments
Good understanding of budgeting and financial management principles
Thorough knowledge of health and safety regulations and operational procedures
Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
HBO/WO education in Hospitality Management Business Administration or related field (preferred)
Valid BHV certification or willingness to acquire it
Fluency in English; knowledge of Dutch or other languages is advantageous
Flexibility to work varying shifts including evenings (occasionally nights) weekends and holidays

Additional Information :

Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
Receive a competitive salary in line with the CAO (varying based on experience)
Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
8% gross holiday allowance (accrued monthly) paid out in May every year
25 vacation days per calendar year on a full-time basis
Travel allowance of maximum 150- per month
Be part of Accors employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
Refer a friend system that gets you 200 per referral after their probation period; paid out next month
Enjoy yearly staff parties and team-building activities to support team cohesion
Access to a great Learning & Development e-learning platform offered by Accor Learn your Way and other courses to boost your career/education offered through Accor Academy
For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world.
Grow your career with Accor one of the worlds leading and most expansive hotel groups offering global opportunities and professional development

Remote Work :

Employment Type :

Full-time

Key Skills

stock management
Employee Relations
Leadership skills
Data Collection
Management Experience
Microsoft Outlook
Warehouse Management
Business Management
Rota Management
Leadership Experience
Supervising Experience
MRP

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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