Delivery Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

The Delivery Manager (DM) will manage the delivery and success of complex global healthcare primary market research (PMR) programs for key customers. This role owns end-to-end project managementfrom planning and setup to oversight optimization and reporting. The DM acts as the strategic partner for high-value clients ensuring operational excellence adherence to SLAs stakeholder alignment and continuous improvement across all engagements. The individual will also lead a team of Project Managers providing guidance removing roadblocks and ensuring smooth execution within a dynamic and complex operational environment.

Essential duties and broad responsibilities
Including but not limited to the following:

Lead the planning design and execution of Global healthcare PMR programs across multiple therapeutic areas and regions
Define track and report performance metrics aligned with program SLAs (e.g. timelines updates sample delivery quality and compliance)
Conduct periodic project reviews with internal teams and clients highlighting progress risks dependencies and opportunities. Investigating and managing project escalations
The Delivery Manager will be responsible for ensuring the project is completed on time and to the satisfaction of the client
Monitor operational workflows to identify inefficiencies and improvement areas
Collaborate with internal cross-functional teams (Ops Panel QA etc.) to implement enhancements and standardize best practices across projects
Provide recommendations on screener/survey questionnaire project design sampling plan operational workflows and timelines
Strengthen long-term client relationships through consultative engagement and consistent value addition
Working closely with the Director of operations to adapt develop and initiate processes enforce process adherence & procedures and support or contribute towards system enhancements
Responsible for approving leaves review handover allocation project documentation and quarterly & yearly reviews of their direct reports

Qualifications :

Graduate in any stream (MBA will be an advantage)
7 years experience in managing global PMR projects with at least 3 years in a client facing role
5 years experience in global data collection and PMR project management
Hands on experience in managing both quantitative and qualitative projects leveraging internal & external panels
Ability to manage complex global data collection projects
Strong understanding of healthcare PMR methodologies sampling panel operations and data collection workflows
Strong understanding of screeners and questionnaires including the ability to provide critical recommendations to clients for optimization feasibility & IR improvement and better data quality
Ability to handle escalations and strategize solutions keeping in mind the project timelines
Exceptional client-facing communication and presentation skills
Strong problem-solving ability with a proactive and structured approach
Ability to collaborate across cross-functional teams in a fast-paced environment
Leadership qualities with experience guiding teams through complex project requirements
High attention to detail prioritization and multi-tasking capability
Should have the ability to identify and deliver positive change and bring in performance efficiencies and know when to escalate any appropriate problems or malpractice to management
Should have the ability to comprehend survey logics and assist team members during project briefing
Proficient in using MS excel word & power point
Must possess excellent interpersonal skills

Additional Information :

Must be available to work in afternoon shift (IST/GMT hours)

This role is hybrid - Thursdays are in office

#LI-Hybrid
#LI-AR1

Remote Work :

Employment Type :

Full-time

Essential duties and broad responsibilities
Including but not limited to the following:

Lead the planning design and execution of Global healthcare PMR programs across multiple therapeutic areas and regions
Define track and report performance metrics aligned with program SLAs (e.g. timelines updates sample delivery quality and compliance)
Conduct periodic project reviews with internal teams and clients highlighting progress risks dependencies and opportunities. Investigating and managing project escalations
The Delivery Manager will be responsible for ensuring the project is completed on time and to the satisfaction of the client
Monitor operational workflows to identify inefficiencies and improvement areas
Collaborate with internal cross-functional teams (Ops Panel QA etc.) to implement enhancements and standardize best practices across projects
Provide recommendations on screener/survey questionnaire project design sampling plan operational workflows and timelines
Strengthen long-term client relationships through consultative engagement and consistent value addition
Working closely with the Director of operations to adapt develop and initiate processes enforce process adherence & procedures and support or contribute towards system enhancements
Responsible for approving leaves review handover allocation project documentation and quarterly & yearly reviews of their direct reports

Qualifications :

Graduate in any stream (MBA will be an advantage)
7 years experience in managing global PMR projects with at least 3 years in a client facing role
5 years experience in global data collection and PMR project management
Hands on experience in managing both quantitative and qualitative projects leveraging internal & external panels
Ability to manage complex global data collection projects
Strong understanding of healthcare PMR methodologies sampling panel operations and data collection workflows
Strong understanding of screeners and questionnaires including the ability to provide critical recommendations to clients for optimization feasibility & IR improvement and better data quality
Ability to handle escalations and strategize solutions keeping in mind the project timelines
Exceptional client-facing communication and presentation skills
Strong problem-solving ability with a proactive and structured approach
Ability to collaborate across cross-functional teams in a fast-paced environment
Leadership qualities with experience guiding teams through complex project requirements
High attention to detail prioritization and multi-tasking capability
Should have the ability to identify and deliver positive change and bring in performance efficiencies and know when to escalate any appropriate problems or malpractice to management
Should have the ability to comprehend survey logics and assist team members during project briefing
Proficient in using MS excel word & power point
Must possess excellent interpersonal skills

Additional Information :

Must be available to work in afternoon shift (IST/GMT hours)

This role is hybrid - Thursdays are in office

#LI-Hybrid
#LI-AR1

Remote Work :

Employment Type :

Full-time

Key Skills

Project Management Methodology
Kanban
Project / Program Management
Agile
Waterfall
Project Leadership
Application Development
Project Management
Scrum
Microsoft Project
SDLC
Project Implementation

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About Company

M3USA

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, weve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficien ... View more

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