Senior CRM Technology Manager

Were looking for a Technology Manager to join our CRM team in London. Youll be helping our 35 strong global CRM team run as smoothly as possible to get millions of our customers excited about what Wise has to offer. 

Youll focus on keeping our CRM tech stack running smoothly day-to-day making sure campaigns render correctly data flows as expected and our tools work the way they should. Youll be the person the team turns to when something looks off: whether thats HTML Liquid a dynamic link or a data attribute that doesnt look quite right. You enjoy getting into the technical detail fixing problems at the source and helping others understand how things work.

Heres how youll be contributing to the CRM team:

• Maintain and improve our CRM tech stack including Braze internal tools integrations and day-to-day systems
• Own troubleshooting for HTML CSS Liquid dynamic content and email rendering issues
• Be the first point of contact for CRM technical queries helping unblock campaign builds and resolving translation or localisation challenges
• Test data flows flag inconsistencies and raise fixes when something doesnt behave as expected
• Turn marketing requirements into clear workable technical tasks and build reliable scalable solutions
• Improve CRM operations through automation clearer documentation smarter QA processes and workflow enhancements
• Help the team grow their technical confidence through documentation training and practical guidance

This role will give you the opportunity to: 

• Develop - youll grow your technical skills across CRM tooling integrations data and template logic. Youll have the freedom to take on more responsibility as you learn with plenty of support along the way.
• Be flexible - in how you work we understand everyone needs a little something different so well do our best to make it happen.
• Problem solve everyday - youll work with a wide range of challenges from rendering quirks to dynamic content logic to data flows. No two days will look the same.
• Have impact - the work you do directly affects how millions of customers experience Wise. When templates render flawlessly when data is accurate when workflows run smoothly thats your work making a real difference.

Qualifications :

• You have 4-6 years hands-on experience with CRM or MarTech platforms and integrations (Braze Iterable Salesforce MC Snowflake Stripo Movable Ink etc.)
• You understand how customer data moves through CRM systems including events and API-driven attributes
• Youre skilled at troubleshooting HTML CSS Liquid and dynamic content logic
• You enjoy supporting internal users and explaining technical concepts clearly
• Youre methodical in how you diagnose issues and love getting into the details
• You communicate clearly and calmly even when something breaks at the worst possible moment
• Youre experienced with CRM development languages and SQL
• Youre curious organised and always looking for ways to make things run better

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time