Support Specialist II, Service Desk

Were looking for an IT Support Specialist II to join Vuoris Global IT Support team. This Tier 2 role focuses on supporting our teams and resolving escalated technical issues that require advanced troubleshooting. Youll play a key role in ensuring smooth operations across the company while contributing to a collaborative clarity-driven IT environment. This role will focus on providing hands-on in-office support at our HQ ensuring an exceptional experience for employees and maintaining the reliability of critical systems addition to the responsibilities above you may be required to contribute to projects as a technical resource.

What youll get to do:

• Provide excellent customer service by communicating technical solutions in a clear and concise manner
• Resolve escalated IT tickets from Tier 1 support
• Provide support and coverage at our HQ Helpdesk
• Perform advanced troubleshooting for Windows macOS and mobile devices
• Support and maintain AV conference room technology
• Document solutions and contribute to knowledge base improvements
• Collaborate with senior IT team members on projects and process enhancements
• Assist with onboarding and technical setup for new hires
• Own incidents through completion ensure we find permanent solutions to problems that occur.
• May provide some Executive IT support to our leadership team

Qualifications :

Who you are:

• High school diploma or equivalent; associate or bachelors degree in computer science or related field preferred Experience with face-to-face IT executive support
• 2 years of experience in IT support or a related technical role
• 2 years of experience with ticketing systems (e.g. Jira Service Management)
• Experience with troubleshooting hardware and software issues including printers scanners and mobile devices Strong problem-solving and analytical skills
• Familiarity with Windows and macOS environments
• Excellent communication and customer service skills

Nice-to-Haves

• Certifications: CompTIA A ACMT
• Experience with Atlassian Jira and Confluence M365 apps JAMF Intune Entra ID

Additional Information :

Our investment in you:

At Vuori were proud to offer the following to our employees: 

• Health Insurance 
• Savings and Retirement Plan  
• Employee Assistance Program 
• Generous Vuori Discount & Industry Perks 
• Paid Time Off  
• Wellness & Fitness benefits  

The hourly range for this role is $32.79/hr - $33.65/hr. 

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.  

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time