Logistics Support ( Dispatcher)
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Job Location:
Pico Rivera, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Summary:
The Dispatcher is responsible for monitoring and coordinating service operations. The Dispatcher collaborates and communicates with service technicians service leaders customers account managers and others involved in the service and fulfillment process to create and schedule service orders compile and develop route assignments and allocate parts to orders as needed. The Dispatcher performs all tasks in a manner that reflects the companys commitment to service readily assisting both internal and external customers at every available opportunity.
Key Characteristics
Customer focused
Strong communication skills and cross-functional collaboration
Strong organizational analytical and problem solving skills
Strong interpersonal and leadership skills
Clear thinker - ability to identify and prioritize action items quickly and efficiently
Duties & Responsibilities
Receives and processes customer requests to initiate and schedule service.
Compiles and develops service route assignments for service technicians.
Confirms service orders have been completed adjusts service orders as needed and closes service orders.
Collaborates communicates and coordinates with service technicians service leaders customers account managers and others involved in the service and fulfillment process.
Ensures accountability fulfillment commitment and service excellence by maintaining consistent communication with both service technicians and customers.
Alerts all applicable parties to developing field situations and customer related call-ins and adjusts service technician routes accordingly to address emergency orders and changes to existing service schedules.
Maintains accurate records of customer interactions service orders purchase orders and other pertinent information.
- Other duties as assigned.
Qualifications :
Knowledge Skills & Abilities
Demonstrated ability to work independently and with teams
Strong oral and written communication skills
Ability to manage multiple high level priorities simultaneously
Proficient in Microsoft Office (Word Excel and Powerpoint) and Google Suite (Docs Sheets and Slides)
Proficient in SAP
Education & Experience
Required:
HS Diploma or GED Equivalent
1 year of work experience in customer service
Preferred
Associates Degree in Business or Science highly desirable
1 year of work experience in dispatch for an industrial service provider
3 years of work experience in customer service
Working DOT knowledge
Experience in the water treatment industry in logistics or services
Working Conditions
- Working primarily in office environment
Additional Information :
At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger
communities. Were an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets we
also offer competitive compensation and benefits that include:
Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is
not an absolute but a guide and offers will be based on the individual candidates knowledge skills
experience and market conditions as well as internal peer equity. Depending upon all the preceding
considerations for the final selected individual candidate the offer may be lower or higher than the
stated range: 21-26.92 usd /hr
Medical Dental & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS and no fee will be due.
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Veolia aims to be the benchmark company for ecological transformation. Our mission to Resource the world demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet. By joining Veolia Water Technologies, not only will you become a Re ... View more
