Customer Sales Support Manager

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to:

The work model for the role is: Remote #LI-Remote

Your role and responsibilities:

In this role you will have the opportunity to lead a team of specialists to handle and coordinate customer support processes in IEC LV Motor sales team from customer PO to product delivery and after-sales service to understand the complete sales process and to meet and exceed customer expectations. Each day you will create implement and review customer service strategy and ensure quality volume and on-time delivery based on business standards and customer requests. You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.

This role is contributing to the ABB IEC LV Motors Division in the United States. Main stakeholders are the IEC LV Motors team and District Offices.

Our Team Dynamics

Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

You will be mainly accountable for:

• Developing and implementing customer service strategies to ensure quality timely delivery and compliance with business standards while meeting customer expectations.
• Driving operational excellence and customer satisfaction by creating optimization plans and collaborating with cross-functional teams throughout the sales process.
• Managing order processing and issue resolution acting as the primary contact for customer inquiries and coordinating with internal teams to resolve technical payment and after-sales service issues.
• Building and maintaining long-term customer relationships prioritizing tasks to ensure consistent satisfaction and oversee product purchasing aligned with sales plans.

Qualifications for the role:

• Bachelors degree and minimum 6 years experience in customer service and order handling within the industrial motor market or similar.
• Proven experience utilizing (SAP OMS Salesforce or similar sales tools/platforms).
• Management skills with ability to motivate a high performing cross functional team (preferred).
• Travel: 10-15% depending on location
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us:

ABB IEC LV Motors serves the industrial segments with world-class motors. With its products global scale and local presence the Division helps customers to improve energy efficiency productivity and safety.

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $79800 and $127680 annually.

ABB Benefit Summary for eligible US employees

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
• Parental Leave up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

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