Senior Catering Manager Embassy Suites Washington DC Convention Center

What are we looking for

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems ()
Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

The Embassy Suites Washington D.C. Convention Centeris looking for their next Senior Catering Manager.

The hotel is conveniently located in downtown Washington DC just 1.5 blocks from the Washington DC Convention Center between the White House and the Capital Building. The hotel features 388 guestrooms; 10665 square feet of meeting space and amenities and location makes this convention center hotel perfect for both leisure and business travelers.

Our ideal candidate has at least 12 years of experience in a similar property working in roles such as Catering Sales Coordinator or Manager. They demonstrate strong administrative skills including proficiency in Microsoft Office and possess a solid understanding of hotel operations and departmental functions. Prior experience in group sales and event coordination is highly preferred.

Pay Rate:$36.00 per hour and participation in the Hilton Sales Incentive plan.

Shift Pattern: Office hours are 8:30 AM to 5:00 PM with required flexibility to accommodate varying schedules including weekends and holidays.

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

Access to pay when you need it through DailyPay

Medical Insurance Coverage for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As Senior Catering Manager you will be responsible for the development of market segment(s) including solicitation of new customer relationships negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent high-level service throughout the contracting pre-event event and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events

Specifically your essential functions will be to perform the following tasks to the highest standards:

To organize plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone email written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems products systems and processes.
Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.

#LI-ZR1