Staff AI Cost Management Architect

Team

Join FinOps Governance team that is part of the Global Cloud Services organization.

Youll apply your cloud architecture and FinOps expertise to design solutions that bring financial accountability and intelligent optimization to our AI and cloud investments. Working alongside cloud engineers data scientists AI platform teams and Finance leadership youll architect the systems and strategies that enable AI cost visibility optimization and governance at scale.

About the role

Were looking for a Staff FinOps AI Cost Management Architect to design the technical vision and reference architectures for AI cost management at ServiceNow. This is a strategic role focused on designing solutions defining standards and partnering with stakeholders to drive financial optimization across our AI platform. Youll architect semantic data models for AI billing attribution design integration patterns for AI agents to safely access FinOps data (including Model Context Protocol) and establish frameworks for cost optimization forecasting and financial governance. As a trusted technical advisor youll present to Engineering Finance and executive stakeholders translating business requirements into scalable architectural solutions that enable millions in cost savings.

What you get to do in this role:

• Design reference architectures for AI cost management platform including data ingestion semantic modeling analytics layers and AI agent integration patterns.
• Define architectural standards for AI-to-FinOps data interactions using protocols like Model Context Protocol (MCP) ensuring security governance and safe autonomous workflows.
• Architect semantic data models and consumption layers for AI billing that enable multi-dimensional cost attribution (by model token GPU team project customer).
• Create architecture blueprints for real-time cost visibility anomaly detection forecasting and optimization across AI workloads on AWS Azure and GCP.
• Partner with Engineering and AI Platform teams to embed cost KPIs into architecture reviews and ensure alignment with enterprise architecture standards.
• Present architecture proposals trade-off analyses and strategic recommendations to technical and executive stakeholders across Finance Engineering and Product teams.
• Create technical documentation architecture diagrams decision records and playbooks that enable platform engineers to implement FinOps solutions.
• Act as a trusted technical advisor to leadership on AI cost management strategy capacity planning and cloud financial optimization.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years of experience in cloud architecture solutions architecture or enterprise architecture roles with proven track record designing complex cloud solutions with a Bachelors degree in Computer Science Engineering or related technical field; or 6 years and a Masters degree; or a PhD with 3 years experience; or equivalent experience.
• Deep expertise in multi-cloud architecture (AWS Azure GCP) with strong understanding of cloud billing models pricing structures and FinOps principles.
• Experience architecting data platforms analytics solutions or data products including semantic layer design and data modeling methodologies.
• Understanding of AI/ML platform architecture including LLM services (Bedrock Azure OpenAI Vertex AI) model inference patterns GPU compute and AI cost economics.
• Expert ability to create architecture diagrams technical documentation and communicate complex technical concepts to both technical and executive audiences.
• Demonstrated experience presenting to and influencing senior technical and business leaders with strong stakeholder management and collaboration skills.
• Strong analytical and problem-solving abilities with capability to evaluate architectural trade-offs and make strategic decisions.

Nice to have:

• AWS Certified Solutions Architect Professional Azure Solutions Architect Expert or Google Professional Cloud Architect certification.
• FinOps Certified Practitioner certification.
• Experience with Model Context Protocol (MCP) AI agent frameworks or protocol-based AI integrations.
• Knowledge of semantic layer platforms (Looker dbt) data warehouse architecture (Snowflake BigQuery Databricks) and BI tools (Tableau Power BI).
• Previous consulting or customer-facing architecture roles with experience in cost allocation showback/chargeback models or unit economics frameworks.

GCS-23

For positions in this location we offer a base pay of $163600 - $286300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time