IT Support Specialist, IT Service Desk, EMEA

Bring people closer by supporting reliable user-focused IT services

In the role as IT Support Specialist in our IT Service Desk EMEA team you will contribute to our purpose of Bringing People Closer. You will support colleagues across the organization with their IT hardware software and system needshelping ensure a smooth and secure digital working experience.

The team you will be part of

You will join our IT Service Desk EMEA part of DDI (Digital Data & IT). Our global IT organization supports GNs businesses around the world with essential applications infrastructure and end-user services.

You will be based at our Warsaw office providing on-site and regional 2nd level support to GN colleagues. You will work with a friendly supportive and collaborative team that values knowledge sharing open communication and continuous improvement.

Your contribution is appreciated and you will:

• Provide professional 2nd level support and register incidents in ServiceNow

• Resolve issues face-to-face by phone email or through ServiceNow

• Assess and prioritize incidents and service requests

• Support core technologies such as Active Directory Azure AD Microsoft Exchange Microsoft 365 Endpoint Manager and Intune

• Prepare set up and maintain meeting rooms workstations mobile devices printers and other equipment

• Create and update documentation guidelines and user instructions

• Collaborate with colleagues across Group IT to ensure smooth service delivery.

To perform well in the role we imagine that you:

• Are service minded customer focused and enjoy helping others

• Communicate clearly and professionally with users at all levels

• Navigate a variety of technical issues with a structured and solution-oriented approach

• Engage in teamwork while also demonstrating the ability to handle responsibilities without assistance

• Have experience with IT support tools (e.g. ServiceNow TeamViewer RDP VPN)

• Possess a solid understanding of Windows Microsoft 365 Azure Intune and common IT hardware

• Feel comfortable communicating in both Polish and English

• Show interest in discovering and acquiring knowledge of new technological advancements.

It is beneficial if you also:

• Are familiar with ITIL practices

• Bring experience from onsite IT support in a complex or global environment

• Hold a relevant educational background in computer science information systems or similar.

This role is an onsite position as your presence is essential for supporting colleagues and IT equipment directly. At the same time we provide flexibility when possible for example for training sessions private matters or special circumstances.

We encourage you to apply

Even if you do not match every skill listed we welcome your application. If you bring transferable skills and a positive mindset you could enrich our team with your unique contributions.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration. We encourage you to submit your CV without a photo to support an equal and unbiased process.

If you have special requirements for the interview please let the Hiring Manager know upon accepting the invitation.

How to apply

Use the APPLY link. Applications are reviewed on a continuous basis so dont wait to send yours.

Short on time You can submit your CV plus a few sentences about your motivation.

Join us in bringing people closer

GN brings people closer through intelligent hearing audio video and gaming solutions. Inspired by people and driven by innovation we deliver technology that enhances the senses of hearing and sight improves communication and enables great audio experiences worldwide.

We look forward to receiving your application.

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