Europe People Operations Team Lead
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Job Summary
About the Team
The Global People Operations Team is the operational heartbeat of Miro delivering streamlined high-quality people services that empower every Mironeers journey. Our North Star is building a world-class follow-the-sun service delivery model that provides seamless scalable support across all time zones.
Were pioneering the future of People Ops through AI-driven automation and enabling employee self-service. Guided by data and powered by innovation we deliver secure compliant and agile operations across the full employee lifecyclefrom onboarding to offboarding benefits administration to policy management.
By partnering closely with the broader People Team Payroll & Stock Admin Workplace and Workplace IT we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.
About the Role
Were looking for an exceptional European-based People Operations Team Lead to join our London office and lead people operations excellence across Europe and beyond. This is a high-impact leadership role where youll directly manage the European People Operations team while serving as a mentor and subject matter expert to the Global People Ops organization.
Youll be a hands-on leader who isnt afraid to roll up your sleevesone moment youre resolving a critical employee escalation the next youre designing processes that will scale across the region. Your expertise in operationalizing European employment law combined with your drive to leverage AI and automation will position you as the go-to leader for operational excellence across the organization.
This role requires someone comfortable managing through ambiguity building foundational processes while addressing daily escalations and effectively collaborating across all levels of leadership. Youll balance strategic thinking with tactical execution leading from the front while elevating your team and mentoring colleagues globally.
What youll do
- Lead the European Team:Directly manage and develop the Europe-based People Operations team fostering a culture of care empathy and high performance. Serve as a hands-on mentor and advisor to People Operations team members globally sharing best practices providing guidance on complex issues and elevating operational standards across all regions. Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve
- Serve as the UK and EU Expert: Act as Miros subject matter expert on operationalizing employment law and compliance across European jurisdictions (UK Netherlands Denmark and beyond). Translate complex legal requirements into clear actionable guidance that empowers managers and employees to make confident decisions. Provide hands-on support for the most complex compliance matters
- Drive Operational Excellence and Efficiency: Identify service gaps and implement innovative solutions that enhance service delivery and employee experience. Actively champion AI and automation opportunities to streamline operations eliminate manual work and free teams globally to focus on high-value strategic initiatives
- Be Hands-On When It Matters: Jump into the details when neededwhether thats resolving a complex case or personally handling escalations that require senior expertise. Model the standard of service excellence you expect from your team by staying connected to the day-to-day
- Deliver Complex Cross-Functional Projects: Own the execution of time-sensitive initiatives. Ensure every deliverable is on time within scope and thoroughly documentedgetting personally involved in critical workstreams as needed
- Partner Strategically with Key Stakeholders:Collaborate closely with People Technology Legal Total Rewards PBPs and other stakeholders. Serve as the primary Europe-based People Ops point of contact proactively communicating to keep all stakeholders aligned and informed
- Leverage Data to Drive Decisions: Use data to monitor team performance identify trends and make evidence-based recommendations that improve service delivery and compliance outcomes across the region and inform global practices
What youll need
- Deep EU & UK Employment Law Experience & Expertise: 6 years of HR experience with substantial exposure to EU employment frameworks including significant hands-on experience in the Netherlands. Extensive knowledge of labor law and compliance requirements across multiple European countries including the Netherlands. You navigate regulatory complexity with confidence and can anticipate how changes impact operations across jurisdictions
- Experience Driving Efficiency Through Technology: Track record of implementing AI automation or service delivery technologies that improved operational efficiency. Youre comfortable evaluating and adopting new tools that enhance how teams work
- Exceptional Stakeholder Management: Outstanding communication and collaboration skills. You navigate differing professional opinions diplomatically build consensus across functions and geographies and maintain strong relationships even in challenging situations
- Hands-On Leadership Experience: Youre a roll-up-your-sleeves leader who balances strategic thinking with tactical execution. Youre comfortable leading direct reports while also jumping in to handle complex cases mentor team members and personally drive critical initiatives to completion
- Proven Leadership at Scale: 5 years of experience leading direct reports while also coaching mentoring and influencing team members outside your direct reporting line. You build capability across teams and elevate performance through effective mentorship and hands-on guidance
- Ability to Simplify Complexity: Demonstrated ability to translate intricate legal and operational requirements into simple followable how-to guides that non-experts can easily understand and apply
- Strong Program Management: Proven ability to manage multiple complex projects simultaneously with strict accountability for results. You balance competing priorities while maintaining quality and meeting deadlinesand youre not afraid to get into the weeds when projects need hands-on leadership
- Comfort Operating in Ambiguity: You thrive when building foundational processes from scratch while simultaneously managing urgent escalations. You can establish structure in chaos without losing sight of long-term strategic goals
Whats in it for you
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
Key Skills
- Law Enforcement
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- Filing
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About Company
Miro is the innovation workspace where teams manage projects, design products, and build the future together. Join 90M+ users from around the world.
