Global Service Delivery Lead
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Use Your Power for Purpose
At Pfizer the Director Global Service Delivery Lead plays a pivotal role in the Global Business Services Source-to-Pay (S2P) division contributing to the enhancement of patient lives worldwide. This position offers the opportunity to drive impactful change leveraging Pfizers resources and expertise to deliver innovative solutions that improve healthcare outcomes and patient experiences.
What You Will Achieve
- Provide strategic direction oversight and full accountability for global service delivery of Source-To-Pay (S2P) solutions delivered by the engaged external third-party Business Process Outsourcing (BPO) partner ensuring alignment with Pfizers goals and compliance with contractual agreements.
- Manage and lead collaboration with internal stakeholders (e.g. S2P Category Leadership) to understand their service needs and requirements and to ensure that BPO service delivery exceeds their expectations.
- Lead and develop regional teams (including 3 Regional Service delivery Lead direct reports) drive continuous improvement of service delivery in partnership and collaboration with internal (i.e. S2P PPAI team etc) and external partners (BPO).
- Oversee governance and performance management oversight including BPO SLAs and KPIs for a global BPO team and process optimization for sourcing and contracting activities supporting innovation and operational excellence.
- Address escalated issues and ensure compliance with contractual agreements and act as the primary point of contact between Pfizer and the BPO partner to foster strong performance delivery.
Here Is What You Need (Minimum Requirements):
- BA/BS with at least 10 years of experience MBA/MS with at least 9 years PhD/JD with at least 5 years
- Diverse leadership experience and ability to influence and collaborate with peers.
- Highly developed team leadership skills and ability to manage internal/external resources.
- Outstanding project management and organizational skills.
- Excellent communication skills (written and oral) and ability to synthesize complex information.
- Discretion and ability to deal with confidential information.
- Ability to lead challenge and positively influence in a global team environment.
- Advanced Microsoft Office capabilities particularly Excel PowerPoint and Word.
- Proficiency with SAP Ariba suite.
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Bonus Points If You Have (Preferred Requirements):
- Experience as a leader/manager within a Shared Service or Center of Excellence function.
- Strong knowledge of Global Sourcing and Contracting systems processes and tools.
Other Job Details
- Last day to apply: January 9 2026
- Work location: Hybrid - onsite an average of 2.5 days per week or as the business requires.
- Occasional travel (510%) including international travel.
- Occasional early morning or evening meetings to connect with colleagues in different regions and time zones.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Required Experience:
Exec
Key Skills
- Electrical Engineering
- Clinical Research
- Corporate Sales
- Key Account
- AutoCAD Drafting
About Company
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