Housing Services Officer

London - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Housing Services Officer on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 21.14 - 28.28 per hour

Summary:

The Housing Services Officer acts as a frontline contact for residents handling a wide range of housing-related enquiries across phone email website CRM and digital apps. You will promote early intervention ensure accurate data management support digital inclusion and provide high-quality tenancy advice.

Responsibilities:

Act as part of an agile front door service responding quickly and professionally to customer enquiries.
Use modern workflow systems to process service requests enquiries payments and transactional tasks efficiently.
Update systems and documentation to ensure all data is accurate and compliant.
Promote and support digital and self-serve options encouraging channel shift.
Carry out robust assessments recording risks and vulnerabilities and escalating where required.
Contribute to service improvement projects to streamline customer interactions.

Essentials:

Experience providing advice and practical assistance to the public within a social housing public sector or similar setting.
Experience working with multicultural communities.
Knowledge of housing services in rental or leasehold sectors
Confident with IT systems including Microsoft 365 databases and spreadsheets.
Strong customer focus with empathy and understanding of diverse needs.
Ability to collect share and maintain accurate data within GDPR requirements

Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1645510

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Housing Services Officer on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 21.14 - 28.28 per hour Summary: ...

Rate of Pay: 21.14 - 28.28 per hour

Summary:

Responsibilities:

Act as part of an agile front door service responding quickly and professionally to customer enquiries.
Use modern workflow systems to process service requests enquiries payments and transactional tasks efficiently.
Update systems and documentation to ensure all data is accurate and compliant.
Promote and support digital and self-serve options encouraging channel shift.
Carry out robust assessments recording risks and vulnerabilities and escalating where required.
Contribute to service improvement projects to streamline customer interactions.

Essentials:

Experience providing advice and practical assistance to the public within a social housing public sector or similar setting.
Experience working with multicultural communities.
Knowledge of housing services in rental or leasehold sectors
Confident with IT systems including Microsoft 365 databases and spreadsheets.
Strong customer focus with empathy and understanding of diverse needs.
Ability to collect share and maintain accurate data within GDPR requirements

Please note: