Senior Manager, Trust Strategy & Ops

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role

At eBay we connect people and build communities to create economic opportunity supporting millions of sellers and buyers in more than 190 markets around the world. Over $73 billion in merchandise is sold on eBay every year and eBay continues to win awards for our efforts in sustainability and responsible business.

eBays founder Pierre Omidyar said You have to build trust before you begin a transaction. This is as true today as it was when Pierre said it over 20 years ago. Trust is the foundation of every interaction between our buyers and sellers and nowhere is this more essential than in the fast-evolving world of eBay Live our rapidly scaling live video commerce platform where people connect interact and transact in real time.

Fast-paced dynamic and proactive eBays Trust team is dedicated to making eBay a safe and trusted platform. For eBay nothing is more important than trust. The vast majority of transactions on eBay go perfectly and when things go wrong our buyers and sellers can almost always make things the cases where buyers and sellers cannot resolve issues the policies operations and user experiences that the Trust team manages come into play. Key areas of focus for the Trust team include seller protections the post-purchase experience customer reviews the eBay Money Back Guarantee seller performance content moderation and platform communications.

Were incredibly proud of our work to establish a trusted global marketplace but were not complacent. Our promise to the hundreds of millions of eBays customers is to remain steadfast in our efforts to provide the safest most secure and most trusted marketplace for buyers and sellers around the world.

As Senior Manager Trust Strategy & Operations for eBay Live youll define and execute the strategic frameworks that keep our live commerce environment safe fair and fun. Youll partner across Policy Product Analytics Customer Experience Legal and the Live Business Unit to harmonize community risk and compliance and selling policy enforcement. Your work will play a key role in scaling our live commerce platform and ensuring that every live viewing buying and selling experience is grounded in integrity confidence and community.

What youll accomplish:

Strategy & Policy Development

• Define eBay Lives trust and policy strategy harmonizing standards across community guidelines buying and selling policies and enforcement mechanisms
  

• Own vendor strategy and performance to drive effective scalable moderation and policy enforcement across all Live surfaces
  

• Identify policy gaps emerging risk vectors and operational opportunities to enhance the safety and fairness of the Live ecosystem

Go-to-Market Ownership

• Lead the articulation of eBay Lives evolving trust value proposition to both buyers and sellers. Partner with Product Marketing to integrate trust messaging into go-to-market plans and product launches and develop recurring customer-facing trust updates
  

• Drive alignment on how trust experiences are showcased across Live ensuring they reinforce our mission to inspire confidence in every transaction

Cross-Functional Leadership

• Partner closely with senior business and product leaders to build and execute on the eBay Live trust roadmap
  

• Develop high-impact analyses and presentations to influence the trust strategy for eBay Live
  

• Regularly connect with sellers to capture feedback and insights and incorporate them into policies and processes

What youll bring:

• Experience: 710 years of relevant experience in eCommerce trust and safety strategy and operations management consulting or a related field
  

• Strategic and Structured Thinking: Ability to define long-term policy strategy while managing near-term execution; skilled at simplifying complex issues into actionable insights
  

• Operational Excellence: Proven track record of owning business-critical workflows with high attention to detail rigor and accountability
  

• Analytical Acumen: Strong analytical and problem-solving skills with comfort working with data teams to size impact measure outcomes and inform decisions
  

• Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners
  

• Customer Centricity: Deep appreciation for seller needs and behaviors with a strong belief in designing fair transparent and empowering policies

• Collaboration and Adaptability: High EQ and cross-functional fluency with a collaborative approach and ability to navigate ambiguity

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site you agree to our use of cookies. Visit our Privacy Center for more information.