Team Leader, Desk-Side Support (Bilingual Japanese + English)

Tokyo Metropolis - Japan

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

EIRE Systems has built a reputation over three decades as a trusted provider of enterprise-grade IT support across Japan and the Asia-Pacific region.

Join us and lead a high-performing desk-side support team that supports the Japan-wide offices of a major global precision-equipment manufacturer.

Workplace: Full-time onsite at clients Tokyo head office.
Location: Shinjuku area Tokyo
Working Hours: MonFri 9:0018:00

What Youll Do

The Team Leader manages our onsite Desk-Side Support Team that provides Tier-2 and Tier-3 end-user computing support across Japan (approx. 10 people).

Oversee daily operations including workload distribution prioritisation and performance monitoring.
Manage escalations ensuring issues are resolved promptly and effectively.
Act as a bilingual bridge between Japanese-speaking end users local business stakeholders (including VIPs) and global IT teams (US/APAC).
Liaise with the clients IT leadership on service quality incident trends and improvement initiatives.
Foster a collaborative professional team culture aligned with the clients and EIRE Systems values.
Drive continuous improvement propose and implement process enhancements and manage small-scale projects (device roll-outs upgrades infra changes)
Contribute to documentation reporting and governance activities.
Provide hands-on technical support as required.

What Were Looking For

4-8 years in enterprise IT support including 12 years in a senior or team-lead capacity.
Bilingual - fluent/native-level Japanese and business-level English.
Strong technical proficiency: Windows 10/11 macOS Microsoft 365 ecosystem AD/Exchange endpoint management tools (Intune/JAMF/SCCM) networking (LAN/Wi-Fi/VPN) and conferencing/AV systems.
Experience with ITSM platforms (ServiceNow Jira or similar) and disciplined in process-driven support.
Demonstrated leadership and team-management capabilities ideally in a multinational or cross-border support environment.

Certifications (Preferred Not Mandatory)
ITIL Foundation CompTIA A Microsoft 365 Certified: Modern Desktop Administrator (or equivalent.

Why Youll Love It:

Work in a global bilingual environment within a leading medical technology company.
Enjoy a stable full-time onsite role in Tokyo with opportunities to expand your technical expertise and further develop your people-management capability.
Join a workplace that values innovation teamwork and exceptional service.
Collaborate with international teams and grow your professional network.

Why Join EIRE Systems

Work with a trusted locally established and operated IT services provider with a 30-year presence in Japan and Asia.
A stable business with a diverse ever-expanding client list featuring many of the worlds leading companies.
Supportive leadership a friendly and collaborative team culture.
Opportunities for career development skills enhancement and mobility across a diverse client portfolio.
Competitive employment conditions and a supportive management structure.
Many fun and family friendly social events and employee engagement initiatives throughout the year!

EIRE Systems has built a reputation over three decades as a trusted provider of enterprise-grade IT support across Japan and the Asia-Pacific region.Join us and lead a high-performing desk-side support team that supports the Japan-wide offices of a major global precision-equipment manufacturer.Workp...