Operations Manager
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Job Summary
Our Personality
The knowledgeable individual who shares stories; the guide who knows both the coastal path and the nautical lifestyle
What are we looking for - Confident quietly surprising warm witty respectful.
Our Values
Everything we do ties people closer to each other to nature and to the Dart.
We are proud of our connection to the region producers and traditions. Our people are ambassadors for Dartmouth sharing their knowledge and enthusiasm.
We create experiences that connect people to each other to nature and to the stories of this place. Guests feel part of something larger a living community a heritage that matters a landscape that restores. Its connection that sparks curiosity nurtures relationships and ensures every traveller feels in their element
Our promise
At Noss on Dart everyone is welcomed with warmth enriched by heritage and inspired by the pause between tide and trail.
Here the menus shift with the tide and the hedgerow bringing food and drink that are rooted in place and served with generosity. The crew carry a rare instinct for service quick to notice quicker to connect and always approachable.
Heritage is never hidden away but woven into the experience with stories of shipbuilders sailors and writers alive in the spaces. As a true waypoint the setting opens equally to sea and land past and present.
The spa and surrounding nature move guests from salt to stillness restoring balance inside and out. And throughout partnerships with local producers neighbours and voices ensure the spirit of Dartmouth flows through every stay.
Role Overview
The Operations Manager is responsible for managing the daily functions of the hotel coordinating departments and maintaining the highest standards of service cleanliness and operational efficiency. This role requires strong leadership excellent communication skills and a guest-focused mindset to ensure an exceptional stay.
Key Responsibilities
- Oversee daily hotel operations across the hotel.
- Ensure smooth and efficient departmental coordination to maintain consistent service standards.
- Lead train and motivate staff supporting a positive and collaborative work environment.
- Handle escalated guest concerns professionally ensuring resolutions that enhance guest satisfaction.
- Monitor occupancy levels and payroll to optimize efficiency.
- Maintain health safety and compliance standards throughout the hotel.
- Support financial oversight including budgeting cost control and performance reporting.
- Work closely with the General Manager to implement strategic initiatives and service improvements.
- Ensure the property remains well-maintained clean and aligned with brand standards.
Staff Benefits
- Meals on duty
- Spa deals
- Employee Assistance program (TBC)
- Additional days leave on anniversary
- Employee of the Month
- Free staff parking
- Mental Health Ambassador
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Whether you’re seeking a city break or looking to relax in the countryside, you’ll find a Bespoke Hotel in all your favourite places…
