Senior Associate Complaints
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
About SS&C Technologies
SS&C is a global provider of investment financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue SS&C is headquartered in Windsor Connecticut and has 20000 employees in over 90 offices in 35 countries. Some 18000 financial services and healthcare organizations from the worlds largest institutions to local firms manage and account for their investments using SS&Cs products and services.
About the Role
Your primary role will be to investigate accurately review and resolve customer complaints using your strong resolution and negotiation skills. We are looking for individuals who like to take ownership of the complaint process ensuring they take responsibility from start to finish.
- Researching and resolving complaint cases through analysis of all facts and related documentation and appropriately partnering with internal and external partners to source information
- Producing written communications that are accurate concise well organized and informative
- Demonstrating knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints
- Actively engaging in improving client experiences through quality feedback
- Responding promptly to requests for information and managing individual case load within agreed service levels
- Discussing your findings on the phone with the customer to agree resolution before providing a Final Response Letter
The Ideal Candidate
- You will be a customer focused individual who enjoys communicating effectively with customers and colleagues alike
- You will be a proven problem solver and decision maker who enjoys doing this and is not afraid to overcome objections that might arise
- Due to the nature of the role you will require experience within financial services and/or complaints handling
- You will have a pro-active approach and a friendly empathetic phone manner
- You will have an excellent eye for detail and ability to work under pressure within tight timescales
- You will be organized to allow you to effectively manage different cases with competing priorities
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups to enable us to bring a diversity of perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Senior IC
Key Skills
- Business Development
- Organizational Management
- GAAP
- Accounting
- Analysis Skills
- Meeting Facilitation
- Microsoft Powerpoint
- Investment Banking
- Microsoft Excel
- Private equity
- Financial Modeling
- Writing Skills
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
