Vice President of Security and Experience

We are hiring a Vice President Security and this role you will work closely with our General Manager of Halo Sports & Entertainment to serve as the senior leader and subject-matter expert on all security and guest-facing operational matters across Intuit Dome Kia Forum and other Halo Sports & Entertainment venues. You will own the vision and execution for a holistic event-day operation that integrates physical security hospitality and technology to deliver a seamless and memorable experience for fans clients partners performers and teams.

The Intuit Dome home of the Los Angeles Clippers is redefining what fans expect from live sports and entertainment. The Kia Forum a historical landmark in Inglewood is the only arena-sized venue in the country dedicated to music and entertainment. Across every entity and every event we bring together thousands of guests hundreds of team members and complex technology and security systems that must perform at an elite level.

As Vice President Security and Experience you will be responsible for ensuring that our venues are safe secure and relentlessly fan-first. You will lead three critical and highly visible functions:

• Security all physical security emergency preparedness credentialing and risk management.
• Fan Experience hosts who are positioned throughout the arena to welcome fans answer questions and help them navigate the building.
• Tech Hosts front-line tech-savvy team members supporting mobile ticketing app support access control and other fan-facing technologies.

You will partner with the NBA visiting teams artists touring security teams local law enforcement fire/life safety medical providers and internal departments (including Technology Ticketing Building Operations and Business Insights & Analytics) to ensure elite-level security and fan experience at every event.

This is a full-time role based in Inglewood CA and is eligible for our competitive benefit offering including medical dental vision 401(k) plan with company contribution Well-Being Allowance and more. The scope of this position encompasses a 24 hour 7 day a week operation. Due to the nature of this industry the candidate must be available to work a flexible schedule including weeknights weekends and holidays to cover high profile concerts and NBA games.

What You Will Do

Strategic Leadership:

• Provide overall leadership and strategic direction for Security Fan Experience and Tech Host operations across all Intuit Dome events with support/coordination for Kia Forum and other Halo Sports & Entertainment properties as assigned.
• Create and manage departmental operating plans staffing models and budgets; track performance against KPIs related to safety fan satisfaction response times and operational efficiency.
• Lead mentor and develop a diverse leadership team (e.g. Directors/Managers of Security Fan Experience Tech Hosts) and their respective event-day teams.
• Serve as senior event executive and primary security & operations lead for high-profile high-risk and high-visibility events.

Security Safety & Risk Management:

• Plan develop and implement programs to ensure the safety and security of all guests employees performers athletes VIPs elected officials executive management service partners and clients.
• Maintain update and test Emergency Operating Plans (EOPs) and related policies including evacuation shelter-in-place severe weather and other incident response procedures.
• Oversee operations of critical state-of-the-art CCTV access control intrusion detection and incident management systems within the Command Center and Loading Dock ensuring they are fully integrated with event operations and Tech Host support.
• Establish and maintain relationships with local city state and federal agencies to ensure effective communication coordination and compliance with all applicable codes regulations and best practices.

Fan Experience Hosts:

• Lead the Fan Experience function responsible for ushers/hosts positioned throughout the arena to welcome guests assist with seating and provide proactive support and information.
• Define and maintain the service culture standards for the building aligning Fan Experience behaviors with Halo Sports & Entertainment and LA Clippers values.
• Ensure Fan Experience staffing models positions and zones align with ingress/egress plans concourse flow premium experiences and key fan wayfinding points.
• Oversee the development and execution of comprehensive training programs focused on hospitality problem-solving accessibility emergency procedures and fan communication.

Tech Hosts Technology Enabled Fan Experience:

• Oversee the Tech Host function responsible for mobile ticket scanning access control app support digital wayfinding and other technology-enabled guest interactions.
• Support the design and maintenance of SOPs and digital reference tools that enable Tech Hosts to resolve common guest issues quickly and accurately.
• Ensure Tech Hosts provide real-time feedback on technology performance guest pain points and emerging issues feeding directly into post-event reviews and platform improvements.

Event Operations & Cross-Functional Coordination:

• Collaborate with GM Booking Event Production Building Operations Ticketing Concessions Parking and other departments to develop and execute comprehensive event operations plans.
• Ensure alignment of security Fan Experience and Tech Host staffing with event type attendance risk profile and specific promoter/league/artist requirements.
• Conduct detailed post-event debriefs that incorporate data and feedback from Security Fan Experience Tech Hosts and other internal and external partners; implement improvements in a timely manner.

People Leadership & Culture

• Recruit hire train and develop leaders and team members across Security Fan Experience and Tech Hosts with an emphasis on professionalism empathy and a fan-first mindset.
• Foster a culture of safety service teamwork accountability and continuous improvement.
• Provide clear consistent direction and coaching; conduct performance evaluations and implement development plans for key leaders.

Your Background Skills and Qualifications

• 10 years of progressive leadership experience in security venue operations sports/entertainment or large-scale hospitality environments; experience overseeing both security and guest-facing operations strongly preferred.
• Bachelors degree in Criminal Justice Security Management Business Hospitality or equivalent work experience; advanced degree or relevant certifications (e.g. CPP PSP Crowd Management) preferred.
• Demonstrated success managing large diverse teams including contract staff and/or third-party service partners.
• Deep understanding of security operations crowd management emergency response and risk management best practices in arenas or similar large venues.
• Experience working with law enforcement fire/life safety emergency services and regulatory agencies.
• Familiarity with advanced security technologies (CCTV access control incident management systems) and guest-facing technologies (mobile ticketing venue apps access control hardware feedback tools).
• Proven ability to interpret and apply league standards (e.g. NBA Arena Security Procedures & Guidelines) and promoter/artist/security riders.
• Strong financial acumen and experience managing departmental budgets contracts and vendor relationships.
• Ability to learn contribute and thrive in a fast-growing dynamic environment.
• Demonstrated ability to communicate and positively interact in a diverse multi-cultural environment.

About Intuit Dome:

Opened in August 2024 Intuit Dome is the new home of the LA Clippers and will host hundreds of sporting events and concerts each year. Located in Inglewood Calif. Intuit Dome is built different -- it will redefine fans expectations for live experiences and change the music landscape in Los Angeles.

Set to host the 2026 NBA All-Star game and Olympic Basketball in 2028 Intuit Dome is over 1 million square feet and features our team training center business operations offices five full-sized basketball courts an 80000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.

About Kia Forum:

The Kia Forum has served over five decades as one of the biggest venues in the world for music sports and amazing events. It is a world-class live entertainment venue that prioritizes the artist their fans and their music. The Kia Forum is the only arena-sized venue in the country dedicated to music and entertainment.

Compensation

• The range for this position is $200000 - $235000 annual package offered will be based on multiple individualized factors including a candidates job-related knowledge skills and experience.
• The role is classified as exempt.

Benefits and Perks

We offer a competitive benefits program including:

• Medical Dental and Vision plans
• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1000 per year
• Financial Education and Wellness Program including access to Certified Financial Planners
• Paid vacation and sick time
• Paid parental leave
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Long Term Disability insurance
• Company-paid Life and AD&D Insurance
• Voluntary Life Insurance options for employee spouse and children
• Employee Assistance Program
• Mind health support via Modern Health and Headspace
• Fertility and Family Planning Assistance via Carrot

The LA Clippers Intuit Dome and the Kia Forum are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To request an accommodation please contact us at .