Deployment Strategist Lead

About the Company

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing.

Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

What Youll Do

• Lead major enterprise deployments: Drive complex highstakes rollouts on time and in budget with clear success metrics tied to operational and financial outcomes.

• Orchestrate crossfunctional strike teams: Coordinate Deployment Strategy (DS) ForwardDeployed Engineers Engineering Product and Analytics from discovery through migration UAT cutover and postgolive stabilization.

• Codify the playbook: Build reusable accelerators such as migration frameworks QA protocols changemanagement templates and stakeholder comms that improve speed and quality across deployments.

• Be the voice of the customer: Synthesize field signals into crisp product requirements shape the R&D roadmap and close the loop by validating that shipped capabilities deliver measurable customer value.

• Manage risk with precision: Surface critical path anticipate blockers in messy legacy environments and implement mitigation plans that keep delivery on track.

• Drive continuous value creation: After golive lead iterative workflow redesign and AI agent introduction to expand impact quarter over quarter.

• Lead crossfunctional teams: Set direction and standards for the deployment team youre staffed with (DS FDEs engineers product analytics) through influence and operating cadence. Team structure may evolve over time including potential linemanagement scope.

• Own the engagement endtoend: Act as deal/case lead across scope SOWs change orders timelines risk budget and value tracking. Maintain singlethreaded ownership from discovery to steady state.

• Run executive steering and stakeholder comms: Drive cadence with customer senior leadership align on objectives and success metrics and ensure rapid decisionmaking.

• Lead staffing and throughput Define needed skills and capacity request and onboard team members set ways of working and unblock execution. Scope may evolve over time based on business needs.

What Success Looks Like

• Seamless endtoend delivery; discovery to migration to cutover to steady state executed without disruption to business operations.

• Data migration completed with validated reconciliations and zero critical defects at golive; clear backfill and rollback plans documented and unused.

• Infrastructure stood up and hardened; environments access observability and runbooks in place prior to UAT; no Sev1 incidents during cutover window.

• Training and enablement landed; target user cohorts trained adoption thresholds met and support model transitioned to steady state.

• Measurable business outcomes achieved; baseline established predeployment and agreed deltas realized postgolive.

• Scope timeline and budget held or changecontrolled with clear decision logs; risks identified early and burned down proactively.

• Executive trust earned: steering forums run to cadence issues surfaced early with options and stakeholders rate the program as seamless and wellmanaged.

Ideal Background

• 5 years leading complex enterprise implementations or transformations in regulated or legacy environments such as finance healthcare telecom or government.

• Track record owning endtoend programs with material business impact and executive visibility.

• Crossfunctional influence: trusted by technical and business leaders; can translate ambiguous pain points into precise product and delivery requirements.

• High agency and grit in ambiguity. You unblock orchestrate and deliver.

• Executive communication: you can brief CFOs and boards as fluently as you coach analysts and engineers.

• Pattern recognition across multiple areas of a deployment with the ability to crystallize reusable playbooks.

Nice to Have

• Mortgage servicing fluency in areas such as escrow default and cash management.

• Forwarddeployed DNA: thrive in customer environments embed with operators and convert field insight into scalable solutions.

How We Work

• Small hightrust teams tackling some of the hardest implementation problems in modern enterprise software.

• Builders over tickettakers: you will own outcomes not just tasks.

• A culture that values both velocity and sustainability: ambitious goals without burnout.

Why Valon

• Drive flagship deployments that redefine modernization in regulated finance.

• Shape the product and the playbook for how AI is deployed responsibly in complex enterprises.

• Build and scale a highperformance team of strategists.

• This is a role for builders. If youre energized by ambiguity obsessed with details and motivated by realworld transformation wed love to talk.

Benefits

• Compensation: competitive salary plus a meaningful stake in the company via equity and 401k

• plan.

• Health & well-being: well invest in your physical and mental well-being with comprehensive

• medical dental & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation rideshare services

• and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning &

• development opportunities including regular review cycles that feature 360 degree feedback

• Play together: quarterly budgets for team and company outings. Use it for team swag cooking

• classes or team dinners!

• Generous time off: flexible paid time off sick days and 11 company holidays

• Baby bonding time: 12 weeks off for both birthing and non-birthing parents - fully paid so you

• can focus your energy on your newest addition

This Base Compensation pay range applies to our New York City located staff and may differ according to location.

New York Compensation Pay Range: $180000 - $210000 USD Equity

Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.