Customer Service Representative
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Job Location:
Jeddah - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Prepare quotations for the Sales Department based on their requests.
- Maintain electronic records of customer quotations purchase orders and related transactions.
- Create orders in the SAP system and ensure that the prices and quantities match the quotations sent to the customer.
- Follow up with Production and Purchasing to ensure materials are available in stock.
- Coordinate with internal departments (Sales Production Purchasing and Logistics) to resolve all issues and ensure timely delivery of materials to customers.
- Inform Sales Engineers if a customers account is blocked due to exceeding the credit limit.
- Handle customer complaints and resolve any issues promptly and effectively.
- Respond promptly to customer / sales inquiries and process their requests.
- Monitor open sales orders daily ensuring no orders remain open without a valid reason.
- Coordinate with the Logistics Department to confirm the delivery of materials to customers as per the scheduled time.
Qualifications :
- Bachelors degree in Business Administration Communications or related field preferred.
- Maximum of 2 years of experience in customer service or a related field.
- Proficient in SAP particularly in modules related to sales and customer relationship management.
- Advanced English language skills both written and verbal.
- Proficiency in Microsoft Office Suite especially Excel for data management.
- Ability to multitask and prioritize in a fastpaced environment.
- Demonstrated ability to work collaboratively in a team setting.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
