Specialist - Core Banking Support

Responsibilities:

Core Banking System Support:

• Provide Level 2/3 technical support for core banking applications including account management transaction processing loans and deposits.
  

• Troubleshoot and resolve applicationrelated issues promptly to minimize downtime and ensure business continuity.
  

• Perform Root Cause Analysis (RCA) for recurring incidents and implement preventive measures.
  

Incident & Problem Management:

• Manage and prioritize incidents using ITSM tools (e.g. ServiceNow Jira) while adhering to SLAs.
  

• Collaborate with development infrastructure and vendor teams to resolve complex technical issues.
  

• Maintain a knowledge base of solutions workarounds and best practices for common issues.
  

System Monitoring & Maintenance:

• Monitor core banking systems using tools like Splunk Nagios or Dynatrace to ensure optimal performance and availability.
  

• Execute scheduled maintenance tasks including patches upgrades and configuration changes.
  

• Validate system health postmaintenance and ensure compliance with change management processes.
  

Compliance & Security:

• Ensure core banking systems adhere to regulatory standards (e.g. PCIDSS GDPR SOX) and internal security policies.
  

• Assist in audits vulnerability assessments and remediation activities.
  

• Implement security patches and updates as required.
  

Collaboration & Documentation:

• Work closely with business stakeholders developers and QA teams to address userreported issues and system enhancements.
  

• Create and update technical documentation including SOPs system workflows and troubleshooting guides.
  

• Train endusers and junior support staff on system functionalities and issue resolution.
  

Continuous Improvement:

• Identify opportunities to automate repetitive tasks and improve system performance.
  

• Stay updated on industry trends emerging technologies and updates to core banking platforms.
  

Key Competencies:

• Core Banking System Expertise
  

• Incident & Problem Management
  

• Technical Troubleshooting
  

• Regulatory Compliance
  

• Collaboration & Documentation
  

Requirements

Education:

• Bachelor s degree in Computer Science Information Technology or a related field.
  

Experience:

• 35 years of experience in application support preferably in core banking or financial systems.
  

• Handson experience with core banking platforms (e.g. Finacle Temenos Flexcube.
  

• Familiarity with banking operations (e.g. payments loans compliance) and regulatory requirements.
  

• Experience with SQL scripting (Python PowerShell) and database management (Oracle SQL Server).
  

Technical Skills:

• Proficiency in ITSM tools (ServiceNow Jira) and monitoring tools (Splunk Dynatrace).
  

• Strong troubleshooting skills in Windows/Linux environments.
  

• Knowledge of APIs web services and integration patterns.
  

• Understanding of ITIL framework and Agile methodologies.
  

Soft Skills:

• Excellent problemsolving and analytical abilities.
  

• Strong communication skills to interact with technical and nontechnical stakeholders.
  

• Ability to work under pressure during critical incidents.
  

• Customerfocused mindset with a commitment to service excellence.