Customer Service Agent
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Job Summary
Main responsibilities:
- Guest Assistance: Provide directions to stores services and facilities within the mall ensuring guests find what they need efficiently.
- Customer Inquiries: Address customer queries about promotions events and general mall information courteously and promptly.
- Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
- Event Support: Assist in coordinating and promoting mall events ensuring guests are informed and have a positive experience.
- Lost and Found: Manage the lost and found system ensuring items are logged stored securely and returned to their rightful owners.
- Mall Navigation: Guide guests with mobility challenges or special needs offering assistance with wheelchairs or other accessibility services.
- Safety and Security: Stay vigilant for any safety or security concerns in public areas reporting incidents to the relevant personnel.
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
