Time Zone Support Solar Energy

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Tasks & Responsibilities

Functional

Provide technical support and assistance to international customers via phone email and remote desktop connections.
Troubleshoot and resolve software and hardware issues related to photovoltaic inverters including network problems and system configurations.
Guide customers through a series of actions to resolve technical issues and provide stepbystep instructions.
Accurately document all support cases and customer interactions in the CRM system.
Escalate unresolved issues to appropriate internal teams according to standard procedures.
Serve as the primary contact for internal technical requests from departments such as sales marketing.

The following additional tasks may also arise:

Translate technical documentation and training materials to meet regional requirements.
Coordinate perform and document additional services offered by Technical Support such as onsite service visits exhibition participation commissioning services and internal and customer training sessions.
Participate in corporate and departmental projects including CRM enhancements and other technical initiatives.

Skills & Requirements

Professional

Bachelors degree in electrical engineering Renewable Energy or a related field.
Relevant experience in technical support with focus on the photovoltaic industry.
Proficiency in using CRM systems and remote desktop tools.
Drivers license

Personal

Strong problemsolving skills and the ability to troubleshoot complex technical issues.
Excellent communication skills both written and verbal with the ability to explain technical concepts to nontechnical users.
Ability to work independently and as part of a team in a fastpaced international environment.
Willingness to travel nationally and internationally (mostly working in the office)

Language

High level written and spoken English (minimum C1

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Tasks & ResponsibilitiesFunctionalProvide technical support and assistance to international customers via phone email and remote desktop connections.Troubleshoot and resolve software and hardware issues related to photovoltaic inverters including network problems and system configurations.Guide cust...