Front Office Agent
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Embark on a dynamic role as a Guest Service Agent where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment you will ensure every guest enjoys a seamless and memorable stay providing personalized assistance and exceeding expectations at every touchpoint.
- Welcome guests upon arrival facilitate efficient checkin processes provide room keys and ensure accurate and timely checkout procedures.
- Address guest inquiries concerns and requests promptly and professionally offering information about hotel services local attractions and amenities.
- Handle and resolve guest issues complaints or challenges finding effective and timely solutions to enhance overall satisfaction.
- Serve as a communication hub between guests and various hotel departments ensuring smooth coordination of services and maintaining accurate records of guest interactions.
Qualifications :
- Previous Front Office Agent experience preferably in a hotel or hospitality environment for one year
- Strong knowledge of computer systems including Microsoft Office and hotel management software (e.g. Opera)
- Excellent communication skills in both English and Arabic and knowledge of additional languages is a plus
- Ability to work efficiently under pressure and multitask in a fastpaced environment
- Natural ability to provide authentic friendly and personalized guest service
- Detailoriented with strong organizational skills
- Bachelors degree is a must.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
