Guest Relations Agent
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Job Location:
6th of October City - Egypt
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Greet guests warmly and professionally upon arrival.
- Anticipate and address guest needs and preferences.
- Build rapport with guests and create a personalized experience.
- Resolve guest complaints and concerns in a timely and effective manner.
- Provide information about hotel amenities services and local attractions.
- Assist with special requests and arrangements such as room upgrades or dining reservations.
- Maintain accurate records of guest interactions and feedback.
- Prepare guest correspondence and documentation as needed.
- Assist with checkin and checkout procedures if required.
- Coordinate with other departments to ensure seamless guest experiences.
- Collaborate with colleagues to maintain a positive and supportive work environment.
- Share knowledge and best practices with team members.
- Contribute to the overall success of the guest relations team.
Qualifications :
- Excellent communication and interpersonal skills
- Strong problemsolving and decisionmaking abilities
- Ability to multitask and prioritize tasks effectively
- Positive and outgoing personality
- Previous experience in hospitality or customer service preferred
- Knowledge of local attractions and activities
- Proficiency in relevant computer systems and software
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
