Product Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role:
Shape the next-generation support experience from discovery to delivery and iteration.
Translate customer and business needs into clear product requirements and priorities.
Collaborate with UX engineering analytics and stakeholders to launch seamless digital experiences.
Define track and optimize key success metrics like deflection rate CSAT and chat adoption.
Use experimentation and customer insights to inform strategic decisions and product improvements.
Essential requirements:
Experienced Product Manager with a digital background ideally in Retail AI or customer support.
Strong communicator and collaborator who thrives in cross-functional teams.
Customer-focused problem-solver with a data-informed mindset and ability to prioritize impact.
Comfortable with ambiguity agile processes and continuous improvement.
Curious and proactivealways looking for smarter ways to serve customers and enhance the teams ways of working.
Please explain how you meet all the requirements when applying.
Utilization: 100%
Location: Stockholm
Period:
Last day to apply:
We present regularly. This means that we sometimes remove the assignements from our website before the final application deadline. If you are interested in an assignement we recommend that you submit your application as soon as possible.
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Vi är en konsultbyrå som består av drivna och branschkunniga personer i blandade åldrar med mångårig samlad erfarenhet och strävar efter att bli en komplett IT-konsultleverantör. Vi erbjuder kompetenser inom bl. a. Systemutveckling, Infrastruktur, Projektledning, Test, IT-säkerhet, Au ... View more
