Genesys Cloud Contact Center Engineer
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Job Location:
Bengaluru Urban - India
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Design develop and maintain Genesys Cloud Architect flows for inbound outbound and postflow scenarios.
Develop and implement Data Actions to facilitate integrations with external and internal APIs or data sources.
Create and manage Data Tables for dynamic data storage and retrieval within Genesys Cloud solutions.
Configure and optimize Queues for efficient routing of customer interactions.
Collaborate with cross-functional teams to integrate Genesys Cloud with third-party systems ensuring seamless communication and data flow.
Troubleshoot analyze and resolve flow issues to support business operations and enhance customer experience.
Participate in the full software development lifecycle including requirements gathering solution design development testing deployment and documentation.
Ensure best practices and compliance with organizational standards in the design and deployment of Genesys Cloud solutions.
Develop RESTful APIs microservices and cloud-native components 8 for high-performance contact center applications.
Monitor and optimize application performance scalability and cost within the cloud ecosystem
Develop cloud-native applications and services using GCP ensuring scalability security and reliability.
Ensure compliance with enterprise architecture standards and contribute to continuous improvement initiatives.
We are looking for someone who is capable of handling a project on their own.
Most of the experience should be Genesyscloud and GCP and development skills are plus to have
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
