W2 CRM Integration Architect III (implementing & configuring ServiceNow, ITOM, CSDM) Remote in WI

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

The client is looking for one (1) CRM Integration Architect III

Will close to submissions on 12/17/25 4:00PM CST.

Top Required Skills & Years of Experience:

Hands-on experience implementing and configuring ServiceNow. (8 years)
Proven track record delivering multiple ServiceNow module implementations or enhancements. (8 years)
Strong knowledge of ServiceNow core modules: Incident Problem Change CMDB Knowledge Service Catalog Request Fulfillment Discovery etc. (8 years)
Experience with ITOM integrations automations and CSDM. (8 years)

Nice to Have Skills:

Experience with Agile/Scrum delivery methodologies.
Knowledge of ITIL/ITSM processes and frameworks.
Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Interview Process: via Teams

Duration of the Contract: until 4/30/26 with extensions possible

Onsite or Remote Remote. Candidates must be WI residents or willing to relocate prior to start date at their own expense. 100% remote within the State of WI.

Project details (project overview who the contractor will work with soft skills needed etc.):
The position will drive process design coordination and adoption. This role bridges the gap between business stakeholders and the development team ensuring that requirements are well-defined configurations follow best practices and the platform delivers measurable process improvements.

Position Summary:
The ServiceNow Implementor serves as the bridge between business stakeholders and the technical
development team to ensure successful implementation and adoption of ServiceNow solutions. This
role focuses on gathering and translating business requirements designing improved workflows using
out-of-box functionality and coordinating configuration testing and rollout activities.

Key Responsibilities:

Lead and coordinate ServiceNow implementation projects from requirements gathering through go-live and stabilization.
Work with business stakeholders to document current processes identify pain points and define requirements for ServiceNow solutions.
Translate business needs into functional specifications and user stories for the development team.
Collaborate with ServiceNow developers and architects to design scalable compliant and efficient solutions.
Perform configuration within ServiceNow (e.g. forms fields workflows approval rules notifications) using out-of-the-box tools rather than custom code.
Validate and test implemented functionality to ensure alignment with business requirements.
Facilitate user acceptance testing (UAT) and support end-user training and documentation.
Coordinate data migration environment setup and deployment planning with technical teams.
Support change management communication and adoption activities throughout the implementation.
Maintain awareness of new ServiceNow capabilities and recommend platform enhancements or process improvements.

Qualifications:

8 years of hands-on experience implementing and configuring ServiceNow.
Proven track record delivering multiple ServiceNow module implementations or enhancements.
Strong knowledge of ServiceNow core modules: Incident Problem Change CMDB
Knowledge Service Catalog Request Fulfillment Discovery etc.
Experience with ITOM integrations automations and CSDM.
Familiarity with ITIL processes and frameworks.
Knowledge of ServiceNow best practices.
ServiceNow certifications strongly preferred:

ServiceNow Certified System Administrator (CSA).
Implementation Specialist certification (ITSM ITOM HRSD etc.).
ITIL Foundation or higher.

Strong leadership communication and collaboration skills.

Full job description attached

Pay rate: $55/hr on W2.

Description: The client is looking for one (1) CRM Integration Architect III Will close to submissions on 12/17/25 4:00PM CST. Top Required Skills & Years of Experience: Hands-on experience implementing and configuring ServiceNow. (8 years) Proven track record delivering multiple Serv...