Helpdesk Analyst (A+ must)
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Hybrid/Local Helpdesk Analyst with immunization data quality/matching ticketing systems ServiceNow HL7 HIPAA state/local public health experience
Location: Indianapolis IN (Indiana Department of Health Finance)
Duration: 12 Months
Skills:
Associates or Bachelors degree in Health Informatics Information Technology Public Health or a related field Required
Experience in a helpdesk data quality or healthcare IT support role Required 4.5 Years
Experience with deduplication tools data matching or record linkage techniques Required 4.5 Years
Familiarity with immunization information systems Required
Strong analytical and problem-solving skills Required
Excellent communication and customer service abilities Required
Proficiency in using ticketing systems (e.g. ServiceNow) and Microsoft Office Suite Desired
Knowledge of HL7 messaging and public health data standards Desired
Experience working with state or local public health departments Desired
Understanding of HIPAA and data privacy regulations Desired
Description:
Immunization Helpdesk Analyst
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS) focusing on data integrity issues such as de-duplication and bad merges. This role ensures accu* immunization records and supports healthcare providers public health staff and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accu* logs.
Provide guidance to users on best practices for data entry and record management.
Collabo* with IT and data quality teams to improve deduplication processes and system performance.
Collabo* with internal and external teams and assist on improving Data Quality metrics.
Assist in testing system updates and enhancements.
Gene* reports on data quality trends and help develop training materials.
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