B2B Business Support Analyst (Mid)

Creve Coeur, IL - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world headquartered in Leverkusen and areas of business include pharmaceuticals; consumer healthcare products agricultural chemicals seeds and biotechnology products.

Job Title: B2B Business Support Analyst (Mid)

Location: Creve Coeur MO 63141

Duration: 12 Months

Job Type: -Temporary Assignment

Work Type: Hybrid
Shift: Monday-Friday 7:00am - 6:00pm CST

Job Description:

Provide system related activities in support of B2B customers which includes monitoring coordination escalation and issue resolution.
Work directly with the client Crop Protection Seed Applied Solutions Retailers Distributors and business partners to support and implement B2B solutions.

Overview:

This position will be seated on the Campus.
Understanding of how to determine business data requirements based on needs across multiple systems that support the B2B program
Log issues / requests into the ticketing system and proactively monitor / update any open items
Independently troubleshoot and resolve basic and advanced technical issues over the phone and via email
Provide consultation and problem resolution to customers and 3rd party system providers for testing and production issues.
Collaborate with internal stakeholders to identify action items
Organize facilitate and report on progress of projects or activities
Assist with tracking and organizing tasks to support and accomplish program objectives
Provide clear and timely communication to internal and external stakeholders
Develop comprehensive documentation
Utilize various software systems and technical tools and ability to easily transition between the systems.
Assure quality standards are met or exceeded
Assist with change management activities
Education of stakeholders on new and existing processes and help promote best practices

Competency & Skill Requirements:

Technical experience and knowledge of SAP APIs Json B2B standards etc.
Expertise in critical thinking and problem-solving skills
Business acumen and general supply chain knowledge
Customer focused self-motivated and ability to take initiative to drive tasks to resolution
Advanced proficiency in MS Excel
Excellent analytical and troubleshooting skills with strict attention to detail
Ability to successfully handle multiple projects and adjust priorities quickly
Outstanding verbal and written communication skills
Experience in the agriculture industry a plus

SYSTEMS:

SAP
Salesforce
Microsoft Office
Webi/Business Objects
Other Applicable Systems

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in ...

Overview:

Job Title: B2B Business Support Analyst (Mid)

Location: Creve Coeur MO 63141

Duration: 12 Months

Job Type: -Temporary Assignment

Work Type: Hybrid
Shift: Monday-Friday 7:00am - 6:00pm CST

Job Description:

Provide system related activities in support of B2B customers which includes monitoring coordination escalation and issue resolution.
Work directly with the client Crop Protection Seed Applied Solutions Retailers Distributors and business partners to support and implement B2B solutions.

Overview:

This position will be seated on the Campus.
Understanding of how to determine business data requirements based on needs across multiple systems that support the B2B program
Log issues / requests into the ticketing system and proactively monitor / update any open items
Independently troubleshoot and resolve basic and advanced technical issues over the phone and via email
Provide consultation and problem resolution to customers and 3rd party system providers for testing and production issues.
Collaborate with internal stakeholders to identify action items
Organize facilitate and report on progress of projects or activities
Assist with tracking and organizing tasks to support and accomplish program objectives
Provide clear and timely communication to internal and external stakeholders
Develop comprehensive documentation
Utilize various software systems and technical tools and ability to easily transition between the systems.
Assure quality standards are met or exceeded
Assist with change management activities
Education of stakeholders on new and existing processes and help promote best practices

Competency & Skill Requirements:

Technical experience and knowledge of SAP APIs Json B2B standards etc.
Expertise in critical thinking and problem-solving skills
Business acumen and general supply chain knowledge
Customer focused self-motivated and ability to take initiative to drive tasks to resolution
Advanced proficiency in MS Excel
Excellent analytical and troubleshooting skills with strict attention to detail
Ability to successfully handle multiple projects and adjust priorities quickly
Outstanding verbal and written communication skills
Experience in the agriculture industry a plus