Operation Manager (Japanese Speaker)
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Job Location:
Flower Mound, TX - USA
Hourly Salary:
$ 20 - 28
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
1. Position Summary
This role requires strong communication skills in both English and Japanese to support Japanese corporate clients prepare documentation and maintain accurate reporting.
2. Key Responsibilities
- Communicate with customers to understand service requests and project requirements.
- Prepare estimates using Housecall Pro selecting appropriate service menu items based on customer needs.
- Create custom estimates for non-standard requests when required.
- Provide clear explanations of pricing schedule expectations and service scope.
- Process customer approvals and service orders through Housecall Pro.
- Assign appropriate technicians based on skillset availability and job type.
- Optimize weekly job schedules for efficiency and customer satisfaction.
- Maintain communication with customers regarding appointment windows and technician assignments.
- Issue invoices to customers through Housecall Pro.
- Track payments verify deposits and follow up on outstanding balances.
- Register vendor payments and internal expense transactions using Mercury.
- Maintain accurate financial records for monthly reporting.
- Review technician timecards and attendance using Housecall Pro.
- Support payroll preparation by communicating time discrepancies corrections or schedule adjustments.
- Maintain records of job completion notes quality photos and customer feedback.
- Prepare and publish job postings on CareerPlug or other job platforms.
- Conduct initial screening interviews for handyman and administrative positions.
- Coordinate hiring workflows including offer letter creation (Word/Excel).
- Run background checks through ADP and complete onboarding documentation.
- Maintain onboarding packets and ensure new employees complete required forms.
- Prepare operational and KPI reports for the franchisor including monthly performance summaries technician utilization and financial metrics.
- Participate in regular meetings with the franchise headquarters (Email / Zoom).
- Ensure compliance with franchise standards and operational processes.
- Maintain organized documentation including contracts estimates invoices payroll records and vendor information.
- Support compliance activities vendor onboarding purchasing documentation and internal workflow improvements.
- Assist the President/CEO with operational planning customer escalations and business development support.
3. Required Qualifications
- Business-level proficiency in Japanese (verbal and written).
- Strong English communication skills.
- 24 years of experience in operations scheduling customer service office administration or similar roles.
- Ability to multitask and manage a high volume of jobs messages and customer requests.
- Experience with software tools such as CRM scheduling invoicing or payroll systems.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Word Excel and cloud-based systems.
4. Preferred Qualifications
- Experience with Housecall Pro CareerPlug or ADP.
- Experience working in home services construction property management or franchise businesses.
- Experience working with Japanese corporations or clients.
- Ability to improve workflows and propose operational enhancements.
5. Supervisory Responsibility
- While this role does not directly supervise technicians the Operations Manager coordinates their job assignments manages job flow and oversees administrative compliance.
6. Work Environment
- Office-based with hybrid communication (phone email Zoom).
- Coordination with field technicians working in customer homes.
- Requires high-speed communication and timely responses to operational needs.
Flexible work from home options available.
TruBlue Home Service Ally provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman home maintenance and senior modification services. Helping you maintain your home both inside and out TruBlues services include: handyman projects and to-do list chores preventative home maintenance programs seasonal work and senior modification services all handled by a professional and insured Tru-Pro Technician.
Thank you for considering a position with TruBlue.
All locations are independently owned and operated. Service offerings certifications and licenses vary by location.
T.B. Franchising Systems Inc. is not affiliated connected or associated with TruPros International Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location and not to TruBlue Home Service Ally Corporate office.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
View Open Positions TruBlue Home Service Ally® provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, T ... View more
