Program Manager

The Community Safety Ambassador Program is part of San Franciscos Breaking the Cycle initiative which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement intervention and de- escalation safety presence street cleaning overdose recognition and reversal and connections to the Citys systems of care for people in need. The goals of the program are to: (1) promote safer and cleaner environments in commercial corridors parks neighborhoods and other locations impacted by drug markets and unsafe and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building and connections to services and resources.

The Program Manager (PM) will report to Heluna Healths Chief Program Officer to manage all aspects of the Community Safety Ambassador Program. The Program Manager performs complex administrative functions and fiscal management tasks relative to planning development and coordination. The PM also ensures successful program outcomes are attained. The position requires excellent project management interpersonal and communication skills. A successful candidate will need to feel comfortable working with a wide range of stakeholders within a complex system. The Program Manager will provide sound best practices in project management and will cultivate relationships and partnerships with all external and internal customers by providing warm friendly positive and supportive services.

This is a temporary grant-funded Full time benefitted position. Employment is provided by Heluna Health.

Pay Rate: $92000 annually

ESSENTIAL FUNCTIONS

• Oversee all program operations including the deployment of Ambassador Teams in the assigned Service Area(s)
• Promote the mission vision and core values of Heluna Health and the Community Safety Ambassador Program
• Lead change management efforts to ensure program staff adopts successful best practices in collaboration with SFHSA
• Promote dignity respect and accountability
• Oversee program efficiency and effectiveness through monthly quarterly and annual performance planning and appraisals; identify and analyze opportunities for improvement and implement as appropriate
• Create strong effective relationships and foster collaboration among public non-profit and community based organizations to coordinate operational policy process and budgetary decisions necessary to impact homeless outreach and provide a safety net for the community
• Prepare program presentations and memorandum as necessary
• Participate in Leadership meetings including discussions regarding agency- wide program development and operation and emerging issues that may affect client care or the agency in general
• Attend and participate in regularly scheduled supervision sessions
• Attend and complete trainings as assigned and in a timely manner
• Serve as Safety Administrator ensuring a safe healthy and clean working environment at all times consistent with applicable laws industry standards and the agencys own policies and procedures
• Identify needs for new services and gaps in existing services advocate for their development and participate in the implementation of new services as assigned.
• Coordinates programmatic administrative and fiscal activities.
• Develops project budgets in collaboration with project staff and Heluna Health client support team
• Monitors budget expenditures and projections on an ongoing basis and reviews Statements of Activities on a monthly basis and as needed
• Monitors and tracks performance measures and report CPO as needed
• Serves as a liaison between HQ and Clients/Program Partners.
• Maintains documentation (e.g. spreadsheets reports) of all administrative fiscal and programmatic activities
• Works closely with assigned Heluna Health Contract and Grant Manager Project Accountant and HR Generalist to ensure that all contractual obligations are being met
• Convenes project meetings quarterly at a minimum
• Maintains excellent working relationship with Heluna Health Clients and Program Partners Subcontractors Vendors and other partners
• Performs other duties as assigned

JOB QUALIFICATIONS

• Demonstrated commitment and experience in equitable program delivery with the ability to engage and work with culturally and socio-economic diverse groups and organizations
• Experience with homeless services anti-poverty and housing stabilization work
• Prior involvement in program direction by developing and implementing policies procedures and program priorities consistent with collaborative initiatives;
• Knowledge of the principles and practices of budgeting as it relates to program management
• Extensive knowledge of the principles and practices of employee relations
• General knowledge of the principles and practices of management including planning organizing directing motivating controlling and decision making.

Education/Experience

• Masters Degree (MSW MFT or equal) preferred; Bachelors Degree required
• A minimum of three years of supervisory experience
• A minimum of five years work experience in social services required.
• Experience working collaboratively with diverse groups with multiple activities priorities timelines and deadlines.
• Ability to work well with diverse staff and clientele including cultural language sexual identity gender and other diversity considerations.

PREFERRED QUALIFICATIONS

• Advanced level of knowledge of the client population and their complex needs including homelessness financial instability medical and mental health and substance abuse.
• Experience in a community-based setting serving ethnically diverse low-income clients. Knowledge of community resources and experience in community settings.
• Ability to meet deadlines multi-task effectively delegate and work under pressure. Requires flexibility in scheduling (Monday through Friday) and work hours including the ability to attend early morning and after hours meetings;
• Excellent interpersonal and communication skills required. Experience in and understanding of public health preferred. A positive high energy warm friendly self-motivated style is highly desirable.
• Proficient in Microsoft Office Suite products such as Outlook Word Excel and PowerPoint; Proficient in database software (such as Microsoft Access).
• Ability to work independently with minimum supervision.
• Ability to problem-solve multi-task and meet deadlines.
• Ability to organize and direct projects to successful completion.
• Ability to work as part of a team comprised of individuals across different agencies disciplines and locations.
• Ability to actively participate in and contribute to internal and external meetings collaborations and coalitions.
• Exceptional interpersonal skills and abilities.
• Excellent oral and written communication skills.
• Experience in developing and conducting presentations to multiple partners and large and small groups.

Other Skills Knowledge and Abilities

• Must possess a valid California Divers License.
• Driver must be 21 with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
• Successfully pass the background check

PHYSICAL DEMANDS

1. Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand walk climb stairs sit drive for extended periods of time exit and enter vehicles throughout your work shift.
2. Ability to use a computer phone or office equipment for extended periods of time.
3. Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
4. Must be able to lift a minimum of 35 lbs.
5. With instruction the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.

Stand Constantly

Walk Constantly

Sit Frequently

Handling / Fingering Constantly

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb Crawl Kneel Bend Occasionally

Lift / Carry Occasionally - Up to 50 lbs

Push/Pull Occasionally - Up to 50 lbs

Talk/ Hear Constantly

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5 hrs/day)

WORK ENVIRONMENT

General office setting indoors temperature controlled. On occasion Travel outside to various locations

Heluna Health is an Affirmative Action Equal Opportunity Employer that encourages minorities women veterans and disabled to apply.

All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.

Required Experience:

Manager