Senior On-Site Service Specialist
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Job Location:
Shreveport, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior On-Site Service Specialist
Location: Shreveport LA
Type: Contractor - Temp to Engage
Shift: Monday-Friday 8:00 AM-5:00 PM
Pay Rate: $18.50/hr
Position Overview
Ricoh is seeking a detail-oriented and customer-centric Senior On-Site Service Specialist to support print production document services mailroom operations equipment troubleshooting and general office support. This role operates high-volume print/copy equipment manages service requests assists with meeting room setups and provides occasional reception and hospitality support. The ideal candidate is organized reliable and able to multitask in a fast-paced environment.
Key Responsibilities
Print & Document Services
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Operate high-volume 2D/3D production printers copiers and multifunction devices.
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Perform bindery and finishing tasks (cutting drilling stapling shrink-wrapping stacking jogging etc.).
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Conduct daily equipment inspections clear paper jams perform basic troubleshooting and escalate technical issues.
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Prepare machines for daily operation (load paper replace toner configure settings).
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Scan and image documents using document management systems.
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Complete quality control checks and ensure accurate and timely job output.
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Deliver completed print jobs to designated internal locations.
Mailroom & Shipping/Receiving
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Sort distribute and process incoming and outgoing mail packages and fax transmissions.
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Apply postage and manage mail handling equipment.
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Assist with shipping and receiving duties including dock support as needed.
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Verify packing slips track incoming materials and maintain shipping/receiving records.
Customer Service & Administrative Support
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Respond to customer inquiries and provide updates on job status and feasibility.
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Coordinate service calls and communicate effectively with internal teams.
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Maintain supply inventories order materials and stock convenience copier stations.
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Maintain logs meter readings and digital reports (MOR SPG job logs).
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Perform filing archiving and record management tasks.
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Support occasional reception duties (phones greeting visitors).
General Office & Facility Support
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Assist with meeting and conference room setups (tables chairs supplies).
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Provide light maintenance and housekeeping ensuring clean organized workspaces.
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Support building occupant moves or office reorganizations when required.
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Unload weekly paper deliveries and manage storage placement.
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Follow all site safety protocols and maintain a secure work environment.
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Perform other duties as assigned by management.
Qualifications
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High school diploma or GED required.
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1-2 years of related experience in print/production mailroom or office services.
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Basic computer proficiency including MS Office Suite.
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Knowledge of copier equipment printers and basic troubleshooting preferred.
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Familiarity with shipping/receiving procedures and warehouse handling.
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Basic understanding of electronics preferred.
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Strong verbal communication and customer service skills.
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Ability to lift up to 50 lbs and stand for extended periods.
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Valid drivers license may be required upon conversion to permanent role.
Skills
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Print Production & Copy Operations
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Mail Processing & Distribution
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Shipping & Receiving
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Basic Computer Skills (MS Office)
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Troubleshooting & Problem Solving
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Customer Service & Communication
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Quality Control & Record Keeping
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Inventory & Supply Management
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Filing Document Imaging & Scanning
Required Skills:
Mail ProcessingBasic Computer Skillscopier equipmentprintersmailroom
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
