Desktop Support Engineer- Fulltime (Onsite, Auckland, New Zealand)

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Greetings from EIL Global

We are EIL Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data center technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA locations. Currently we are looking for partners/engineers for onsite support services in and around to assist our clients.

Currently we are hiring for the below position:

Role: L1 Desktop Support Engineer

Mode: Full time - Independent Contractor -

Candidates should be in Auckland New Zealand

Exp: 3Yrs

Work From Office Location: West Auckland New Zealand

Workdays: Mon to Fri

Role Responsibilities:

* Working technical knowledge in order to address service work orders for PCs laptops cabling televisions projectors phones peripherals and site security equipment.

* Strong verbal and written communication skills (e.g. reporting) with the ability to run workshops for information collation.

* Works on projects of moderately medium-complex scope and able to work with intercompany teams.

* Exercises independent judgment within defined practices and procedures.

* Evaluates unique circumstances and makes recommendations.

* Basic support of datacenter and application architecture.

* Ability to plan implement and monitor computer and printer/scanner networks (e.g. file server).

* Troubleshoot basic network issues and understands the administering of switches routers and firewalls.

* Knowledge of backup tape and exchange infrastructures.

* Typically 35 years of experience.

* Ability to configure routers and switches.

* Integration and customization of hardware components on operating system and networks.

* No CCNA or similar certifications required.

* Troubleshoot basic network issues and understands the administering of switches routers Wi-Fi access points and firewalls including hard reboots of equipment like server storage devices or appliances at Client site.

Languages

* Fluent in local language.

* Communicative English

Job Tasks

* Providing support for service work orders involving PCs laptops cabling AV devices peripherals and security systems.

* Supporting datacenter and application architecture at a basic level including hard reboots of onsite equipment.

* Planning implementing and monitoring networks for computers and printers/scanners.

* Troubleshooting basic network issues and assisting with the administration of switches routers Wi-Fi access points and firewalls.

* Configuring routers and switches and integrating hardware components within operating systems and networks.

* Supporting backup tape and Exchange infrastructure operations.

* Working with intercompany teams on medium-complexity projects.

* Running workshops and gathering information for reporting and documentation.

* Preparing technical documentation and reporting on assigned tasks.

Greetings from EIL Global We are EIL Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data center technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA location...