NetworkDesktop Support Engineer CasualFreelancerPart Time

Nelson - New Zealand

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Network Smart Hands Engineer/POS On Call/Casual

Location: NZ (Multiple Sites Onsite Support)

Richmond

Hawera

whakatane

Rotorua New Zealand

Whanganui

Balclutha

hamilton

Taupo

Motueka

Rangiro

nelson

Whitianga Christchurch

Employment Type: Independent Contractor / On Call/Casual Basis/Freelancer/Part Time

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Work Mode: Onsite (On-Demand/Casual)

Role Overview:

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop laptop printer and network hardware along with hands-on experience handling break-fix installation and maintenance activities.

Key Responsibilities:

Provide onsite EUC and network smart hands support for incidents service requests and installations.

Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities.

Support network device installations such as routers switches access points and cabling.

Handle hardware replacements upgrades and troubleshooting for end-user devices.

Collaborate with remote support and service desk teams to ensure timely resolution.

Maintain accurate logs of dispatch calls asset details and work completion reports.

Coordinate with vendors or third-party support teams when needed.

Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

3 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.

Strong knowledge of Windows OS O365 Active Directory and common desktop applications.

Basic understanding of network concepts (LAN/WAN IP addressing cabling patching).

Hands-on with hardware troubleshooting (laptops desktops monitors printers peripherals).

Familiarity with ticketing tools like ServiceNow Remedy or similar.

Excellent communication and coordination skills.

Must have a valid drivers license and willingness to travel to client sites.

Preferred Qualifications:

Work Scope:

On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).

Reporting: Regional Service Delivery Manager / Project Coordinator.

Standard Tools Engineers need to Carry While going to site:

Fully charged laptop with Win8 or 10 operating system and admin rights

Cisco Console cable (DB9 Rj45 or USB RJ45). In case of USB convertor used make sure drivers are properly installed

Laptop should have following program/software installed

Putty

Team Viewer

TFTP server(Solar wind preferred)

Screw Driver Set

Internet data Card

TECH MUSH HAVE CONSOLE CABLE AND LAPTOP AND HAVE ABILITY TO CONSOLE INTO CISCO ROUTER AND USE WEBEX

Job Description Network Smart Hands Engineer/POS On Call/CasualLocation: NZ (Multiple Sites Onsite Support)RichmondHawerawhakataneRotorua New ZealandWhanganui BalcluthahamiltonTaupoMotuekaRangironelsonWhitianga ChristchurchEmployment Type: Independent Contractor / On Call/Casual Basis/Freelancer/P...